Back to results
US 10,510,130 B2Granted
Mobile device task management and queue for medical triage
AssigneeCharu Software Solutions
InventorsCharu G. Raheja, Ravi K. Raheja
Life of this patent
Estimating the term…
Abstract
This document discusses, among other things, systems and methods for preventing fraud in remote service inquiries in medical and other environments. An individual may be able to register only one device per profile. The doctor approves each patient and the device prior to the patient being allowed to call a phone number associated with the nursing triage service. When the caller uses that device, the teller is able to confirm that the register device is associated with the patient. This provides an additional layer of security without requiring caller to identify the phone number.
Claims20
A computer-assisted method of routing a medical triage request, the method comprising:
- registering a medical triage request application residing on a user's mobile electronic device, the registration including:
- receiving an association request from the mobile electronic device at a verification server, the association request including a provider code uniquely associated with the mobile electronic device wherein the verification server includes:
- a preloaded provider code database;
- a medical triage request patient database including a plurality of patient entries, each patient entry corresponding to each of a plurality of managed patients within a medical practice management system;
- and
- a unique device identification database;
- verifying the provider code from the association request against the preloaded provider code database to confirm the user is authorized to register the medical triage request application;
- and
- sending to the medical triage request application on the mobile electronic device an association confirmation message code in response to the confirmation that the user is authorized to register the medical triage request application;
- and
- authorizing a medical triage request received from the mobile electronic device the authorization including:
- receiving a medical triage request and a unique device identifier code at the verification server from the user through the registered medical triage request application residing on the mobile electronic device, the registered medical triage request application verifying the user information prior to submitting the medical triage request;
- comparing the received medical triage request and the unique device identifier code to the plurality of patient entries within the medical triage request patient database, the comparison indicating that the user associated with the medical triage request application residing on the mobile electronic device is authorized to submit the medical triage request and identifying a patient type associated with the user;
- and
- when the comparison identifies a match between the unique device identifier code and the plurality of entries within the medical triage request patient database and the user has been verified as being authorized to submit the medical triage request, routing the medical triage request based on the patient type to a triage software application system for fulfilling the medical triage request.
12 more elements
A verification server system for routing a medical triage request, the verification server system comprising:
- a memory;
- a communication module;
- a preloaded provider code database;
- a medical triage request patient database including a plurality of patient entries, each patient entry corresponding to each of a plurality of managed patients within a medical practice management system;
- a unique device identification database;
- and
- a processor configured to:
- register a medical triage request application residing on a user's mobile electronic device, the registration including the processor being further configured to:
- receive an association request from the mobile electronic device at the verification server, the association request including a provider code uniquely associated with the mobile electronic device;
- verify the provider code from the association request against the preloaded provider code database to confirm the user is authorized to register the medical triage request application;
- and
- send to the medical triage request application on the mobile electronic device an association confirmation message code in response to the confirmation that the user is authorized to register the medical triage request application;
- and
- authorize a medical triage request received from the mobile electronic device, the authorization including the processor being further configured to:
- receive a medical triage request and unique device identifier code at the verification server from the user through the registered medical triage request application residing on the mobile electronic device, the registered medical triage request application verifying the user information prior to submitting the medical triage request;
- comparing the received medical triage request and the unique device identifier code to the plurality of patient entries within the medical triage request patient database, the comparison indicating that the user associated with the medical triage request application residing on the mobile electronic device is authorized to submit the medical triage request and identifying a patient type associated with the user;
- and
- when the comparison identifies a match between the unique device identifier code and the plurality of entries within the medical triage request patient database and the user has been verified as being authorized to submit the medical triage request, routing the medical triage request based on the patient type to a triage software application system for fulfilling the medical triage request.
15 more elements
Dependencies are inferred from the claim text.