# US 10,482,431 B2 · Vehicle tracking systems and methods

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- Number: US 10,482,431 B2
- Document ID: US10482431B2
- Status: Granted
- Kind: B2
- Application number: 15/445,648
- Filed: 2017-02-28
- Published: 2017-09-14
- Granted: 2019-11-19
- Earliest claimed: 2016-03-10
- Assignees: The Reynolds and Reynolds Company
- Applicants: The Reynolds and Reynolds Company
- Inventors: Robert T. Brockman
- Web page: https://patentgrep.com/patent/US10482431B2

## CPC

- G06Q 10/20: Administration of product repair or maintenance
- G06K 7/10366: {the interrogation device being adapted for miscellaneous applications}
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06K: GRAPHICAL DATA READING (image or video recognition or understanding G06V); PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS

## Abstract

A vehicle service facility may include an RFID transmitter-receiver. The RFID transmitter-receiver may include at least one RFID antenna. The RFID transmitter-receiver may further include an RFID reader. The vehicle service facility may also include a computer system, the computer system having a programmable processor such as a microprocessor or a microcontroller and processor-readable or computer-readable programming code embodying logic embedded on tangible, non-transitory computer readable media. The computer system is in data communication with the RFID reader.

## Claims

### Claim 1

A method comprising:
providing a vehicle service facility, the vehicle service facility comprising:
an RFID transmitter-receiver, the RFID transmitter-receiver comprising at least one RFID antenna and an RFID reader, the at least one RFID antenna being a vehicle intake bay antenna;
a computer system, the computer system having a programmable processor and processor-readable or computer-readable programming code embodying logic embedded on tangible, non-transitory computer readable media, the computer system in data communication with the RFID reader;
a vehicle intake bay;
a greeting screen, the greeting screen located within the vehicle intake bay, the greeting screen positioned to be viewed by a customer, the greeting screen adapted to display a customer name, the vehicle service facility name banner; an advertisement banner; a vehicle year and model, or a combination thereof; and
a service shop;
detecting an RFID tag with the vehicle intake bay entry antenna;
determining whether the RFID tag is associated with a loaner vehicle;
determining whether the RFID tag is associated with a vehicle having a scheduled appointment;
determining whether the RFID tag is associated with a vehicle associated with a walk-in customer; and
displaying a customer name on a greeting screen only for customers having a scheduled appointment.

### Claim 2 (depends on 1)

The method of claim 1 further comprising displaying the name of the service advisor on the greeting screen.

### Claim 3 (depends on 2)

The method of claim 2 further comprising displaying a picture of the service advisor on the greeting screen.

### Claim 4 (depends on 1)

The method of claim 1, wherein the RFID tag is associated with a vehicle having a scheduled appointment or a vehicle associated with a walk-in customer, the method further comprising notifying a service advisor.

### Claim 5 (depends on 4)

The method of claim 4, further comprising:
detecting the RFID tag with a service shop entry antenna; and
displaying an RO status on a status board.

### Claim 6 (depends on 1)

The method of claim 1, wherein the greeting screen further includes a vehicle service facility name banner, an advertisement banner, a vehicle year and model, a service advisor name, or combinations thereof.

### Claim 7 (depends on 6)

The method of claim 6, wherein the greeting screen further displays a service suggestion.

### Claim 8 (depends on 6)

The method of claim 6, wherein if the customer is a walk-in customer, assigning a service advisor, wherein the service advisor is a default service advisor or a service advisor assigned on a round robin basis.

### Claim 9 (depends on 1)

The method of claim 1, wherein the RFID tag is associated with a loaner vehicle, the method further comprising:
notifying a porter;
notifying a service advisor; and
notifying a cashier.

### Claim 10 (depends on 5)

The method of claim 5, further comprising displaying on the status board a vehicle service facility name banner, a customer name, a vehicle year and model, an RFID tag number, a service advisor, a concern, a repair order number, an arrival time at the vehicle intake bay, a make of vehicle, a repair order added time, or combinations thereof.

### Claim 11 (depends on 5)

The method of claim 5, wherein the RO status is pending assignment, working, cold start, hold for parts, hold for authorization, hold for other, deleted, cashier, invoiced, reserved, service advisor, customer pickup, technician assigned, timestamp, or review.

### Claim 12 (depends on 5)

The method of claim 5, further comprising:
detecting the RFID tag with a car wash entry antenna; and
notifying a service advisor of service completion.

### Claim 13 (depends on 1)

The method of claim 1, wherein the customer name consists of the customer first name and the first initial of the customer last name.