# US 10,482,405 B2 · Management and allocation of services using remote computer connections > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 10,482,405 B2 - Document ID: US10482405B2 - Status: Granted - Kind: B2 - Application number: 15/949,382 - Filed: 2018-04-10 - Published: 2018-08-09 - Granted: 2019-11-19 - Earliest claimed: 2006-04-04 - Assignees: BUSA Strategic Partners, LLC - Applicants: Busa Strategic Partners, LLC - Inventors: Anthony Busa - Web page: https://patentgrep.com/patent/US10482405B2 ## CPC - G06Q 10/063112: {Skill-based matching of a person or a group to a task} - G06F 11/0748: {in a remote unit communicating with a single-box computer node experiencing an error/fault (remote testing G06F11/2294)} - G06Q 10/06: Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling - G06Q 20/145: {Payments according to the detected use or quantity} - G06Q 30/04: Billing or invoicing - H04L 63/029: {Firewall traversal, e.g. tunnelling or, creating pinholes} - H04L 67/025: for remote control or remote monitoring of applications - H04L 67/141: Setup of application sessions (admission control or resource allocation in data switching networks H04L47/70) - H04L 63/02: {for separating internal from external traffic, e.g. firewalls} - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N) - H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M) ## Abstract A computer-implemented method for allocating services among a plurality of service operators where each capable of providing at least one service and each service operator operating a respective computer to receiving at a support server a request for service from at least one computer being operated by a user, generating a questionnaire to be answered by the user operating the at least one computer, selecting at least one service operator based upon the answered questionnaire, and establishing a service session between the at least one computer being operated by the user and the computer being operated by the at least one selected service operator for providing the requested service. ## Claims ### Claim 1 A method comprising: establishing a support session between a user computer having a geographic region associated therewith and a support server, and between the support server and a given support service computer from among a plurality of different support service computers, the plurality of different support service computers being partitioned by respective geographic service regions, and the support server selecting the given support service computer for the support session based upon its respective geographic service region and the geographic region associated with the user computer; collecting user feedback data at the support server from the user computer upon conclusion of the support session; and at the support server, when the feedback data meets a satisfaction threshold, performing a transaction comprising logging the feedback data to an account associated with a user of the user computer and logging both the feedback data and satisfaction level to an account associated with a user of the support service computer. ### Claim 2 (depends on 1) The method of claim 1 wherein the user computer comprises a mobile electronic device. ### Claim 3 (depends on 1) The method of claim 1 wherein the plurality of different support service computers are further partitioned by different respective qualifications associated therewith, and wherein the support server further selects the given support service computer for the support session based upon the respective qualification associated therewith and a qualification requested by the user computer. ### Claim 4 (depends on 1) The method of claim 1 further comprising, at the support server, when the feedback data falls below the satisfaction threshold, notifying a supervisor and placing a hold on the account associated with the user of the support service computer. ### Claim 5 (depends on 1) The method of claim 1 further comprising, at the support server, relaying support session data between the user computer and the support service computer during the support session. ### Claim 6 (depends on 5) The method of claim 5 further comprising recording the relayed support session data at the support server. ### Claim 7 (depends on 1) The method of claim 1 wherein the plurality of different support service computers are further partitioned by different respective levels of skill associated therewith, and wherein the support server further selects the given support service computer for the support session based upon the respective level of skill associated therewith and a level of skill requested by the user computer. ### Claim 8 A computer network comprising: a user computer having a geographic region associated therewith; a plurality of different support service computers being partitioned by respective geographic service regions; and a support server configured to establish a support session between the user computer and the support server, and between the support server and a given support service computer from among and plurality of support service computers, the support server selecting the given support service computer for the support session based upon its respective geographic service region and the geographic region associated with the user computer, collect user feedback data at the support server from the user computer upon conclusion of the support session, and when the feedback data meets a satisfaction threshold, perform a transaction comprising logging the feedback data to an account associated with a user of the user computer and logging both the feedback data and satisfaction level to an account associated with a user of the support service computer. ### Claim 9 (depends on 8) The computer network of claim 8 wherein the user computer comprises a mobile electronic device. ### Claim 10 (depends on 8) The computer network of claim 8 wherein the plurality of different support service computers are further partitioned by different respective qualifications associated therewith, and wherein the support server further selects the given support service computer for the support session based upon the respective qualification associated therewith and a qualification requested by the user computer. ### Claim 11 (depends on 8) The computer network of claim 8 wherein the support server is further configured to, when the feedback data falls below the satisfaction threshold, place the transaction on hold, pending supervisor review and release of the hold. ### Claim 12 (depends on 8) The computer network of claim 8 wherein the support server is further configured to relay support session data between the user computer and the support service computer during the support session. ### Claim 13 (depends on 12) The computer network of claim 12 further comprising recording the relayed support session data at the support server. ### Claim 14 (depends on 8) The computer network of claim 8 wherein the plurality of different support service computers are further partitioned by different respective levels of skill associated therewith, and wherein the support server further selects the given support service computer for the support session based upon the respective level of skill associated therewith and a level of skill requested by the user computer. ### Claim 15 A non-transitory computer-readable medium having computer-executable instructions for causing a support server to perform steps comprising: establishing a support session between a user computer having a geographic region associated therewith and the support server, and between the support server and a given support service computer from among a plurality of different support service computers, the plurality of different support service computers being partitioned by respective geographic service regions, and selecting the given support service computer for the support session based upon its respective geographic service region and the geographic region associated with the user computer; collecting user feedback data from the user computer upon conclusion of the support session; and when the feedback data meets a satisfaction threshold, performing a transaction comprising logging the feedback data to an account associated with a user of the user computer and logging both the feedback data and satisfaction level to an account associated with a user of the support service computer. ### Claim 16 (depends on 15) The non-transitory computer-readable medium of claim 15 wherein the user computer comprises a mobile electronic device. ### Claim 17 (depends on 15) The non-transitory computer-readable medium of claim 15 wherein the plurality of different support service computers are further partitioned by different respective qualifications associated therewith, and wherein selecting comprises selecting the given support service computer for the support session based upon the respective qualification associated therewith and a qualification requested by the user computer. ### Claim 18 (depends on 15) The non-transitory computer-readable medium of claim 15 further having computer-executable instructions for causing the support server to perform a step comprising, when the feedback data falls below the satisfaction threshold, placing the transaction on hold, pending supervisor review and release of the hold. ### Claim 19 (depends on 15) The non-transitory computer-readable medium of claim 15 further having computer-executable instructions for causing the support server to perform a step comprising relaying support session data between the user computer and the support service computer during the support session. ### Claim 20 (depends on 19) The non-transitory computer-readable medium of claim 19 further having computer-executable instructions for causing the support server to perform a step recording the relayed support session data at the support server.