Automated telephone host system interaction

A system comprising:

• one or more client applications executable by respective communication devices, each communication device comprising one or more processors configured with processor-executable instructions included in the client application to perform operations comprising:
• storing, via a communication device, user information for a user, wherein the user information includes at least one of generic user information and provider specific user information;
• receiving, from the user of the communication device, a request associated with a service provider;
• determining that the request is associated with at least one of the generic user information and the provider specific user information;
• and
• transmitting, via a network, request information associated with the at least one of generic user information and provider specific user information;
• and
• a server comprising one or more processors configured with processor-executable instructions to perform operations comprising:
• receiving, via the network, the request information from the communication device;
• causing, based at least in part on the request information, initiation of a call center call from a telephony service to a call center corresponding to the request;
• determining that a live agent has answered the call center call;
• responsive to determining that the live agent has answered the call center call, causing initiation of a user call from the telephony service to the communication device;
• and
• causing the telephony service to bridge the user call and the call center call such that audio can be transmitted between the communication device and the call center.