Media channel management apparatus for network communications sessions

A system comprising:

• a processor;
• and
• a memory coupled to the processor, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to:
• establish a communication session over a network, in a first media channel, between a first communication device associated with a user and a second communication device associated with a contact center;
• transmit a signal to the first communication device or a third communication device to provide a media channel toggle option for toggling the communication session to a second media channel different from the first media channel on the third communication device;
• and
• in response to receiving a selection of the media channel toggle option, initiate a communication session between the third communication device and the second communication device in the second media channel.