Diagnostic and recovery signals for disconnected applications in hosted service environment

A computing device to provide diagnostic and recovery signals for disconnected applications in a hosted service environment, the computing device comprising:

• a communication interface configured to facilitate communication between the computing device and a server associated with the hosted service;
• a memory configured to store instructions;
• and
• a processor coupled to the memory, the processor executing an assistance service in conjunction with the instructions stored in the memory, wherein the processor is configured to:
• collect diagnostic related information associated with a user device and an application executed on the user device;
• detect a disconnect of the application from the server associated with a hosted service;
• identify a type of event causing the disconnect from the collected diagnostic related information;
• determine an alternative server to transmit diagnostic related signals to;
• selectively determine whether to transmit an alert indicating the disconnect of the application to the alternative server based on the type of event causing the disconnect, wherein a disconnect due to a first type of event does not result in transmission of the alert and a disconnect due to a second type of event results in the transmission of the alert;
• and
• transmit the alert based on the diagnostic related signals from the assistance client application to the alternative server based on the determination, wherein the alternative server is in a different cluster of servers at a datacenter than the server associated with the hosted service.

A hardware computer-readable storage medium with instructions stored thereon to provide diagnostic and recovery signals for disconnected applications in a hosted service environment, the instructions comprising:

• collecting, at an assistance client application executed on a user device, diagnostic related information associated with a user device and an application executed on the user device;
• automatically detecting a disconnect of the application from a server associated with the hosted service;
• identifying, at the assistance client application, a type of event causing the disconnect from the collected diagnostic related information;
• determining, at the assistance client application, an alternative server to transmit diagnostic related signals to;
• selectively determining whether to transmit an alert indicating the disconnect of the application to the alternative server based on the type of event causing the disconnect, wherein a disconnect due to a first type of event does not result in transmission of the alert and a disconnect due to a second type of event results in the transmission of the alert;
• and
• transmitting the alert and the diagnostic related signals from the assistance client application to the alternative server based on the determination, wherein the alternative server is in a different cluster of servers at a datacenter than the server associated with the hosted service and has a different scope compared to a scope of the server associated with the hosted service.