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US 10,475,437 B2Granted
Service provider support platform
AssigneeAccenture Global Solutions Limited
InventorsEric Motazedi, Simon Alexander Klaus Kissler, Matthew Daniel Lancaster, Alejandro Leon Escalera
Life of this patent
Estimating the term…
Abstract
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for helping service providers. The methods, systems, and apparatus include actions of obtaining a mobile computing device identifier, identifying a customer corresponding to the mobile computing device identifier, obtaining information regarding the customer that is identified, determining a likely intent of the customer from the information regarding the customer, and providing, using the likely intent of the customer, information that helps a provider.
Claims20
A computer-implemented method comprising:
- obtaining a mobile computing device identifier included in a broadcast by a mobile computing device of a customer;
- identifying the customer corresponding to the mobile computing device identifier;
- determining, for each of multiple support devices that detect the broadcast by the mobile computing device of the customer, a signal strength of the broadcast detected at the support device;
- determining, based on the signal strengths detected at the multiple support devices, a current location of the customer;
- obtaining information regarding the customer that is identified, where the information includes a prior location of the customer determined based on a prior set of signal strengths detected at the multiple support devices and indicates a reservation of the customer;
- determining a likely intent of the customer from the information regarding the customer based on the current location of the customer determined based on the signal strengths detected at the multiple support devices, the prior location of the customer determined based on the prior set of signal strengths detected at the multiple support devices, and the reservation of the customer;
- and
- providing, to a particular support device used by a provider and using the likely intent of the customer, information regarding the customer that helps the provider interact with the customer.
5 more elements
A system comprising:
- one or more computers and one or more storage devices storing instructions that are operable, when executed by the one or more computers, to cause the one or more computers to perform operations comprising:
- obtaining a mobile computing device identifier included in a broadcast by a mobile computing device of a customer;
- identifying the customer corresponding to the mobile computing device identifier;
- determining, for each of multiple support devices that detect the broadcast by the mobile computing device of the customer, a signal strength of the broadcast detected at the support device;
- determining, based on the signal strengths detected at the multiple support devices, a current location of the customer;
- obtaining information regarding the customer that is identified, where the information includes a prior location of the customer determined based on a prior set of signal strengths detected at the multiple support devices and indicates a reservation of the customer;
- determining a likely intent of the customer from the information regarding the customer based on the current location of the customer determined based on the signal strengths detected at the multiple support device, the prior location of the customer determined based on the prior set of signal strengths detected at the multiple support devices, and the reservation of the customer;
- and
- providing, to a particular support device used by a provider and using the likely intent of the customer, information regarding the customer that helps the provider interact with the customer.
6 more elements
A non-transitory computer-readable medium storing software comprising instructions executable by one or more computers which, upon such execution, cause the one or more computers to perform operations comprising:
- obtaining a mobile computing device identifier included in a broadcast by a mobile computing device of a customer;
- identifying the customer corresponding to the mobile computing device identifier;
- determining, for each of multiple support devices that detect the broadcast by the mobile computing device of the customer, a signal strength of the broadcast detected at the support device;
- determining, based on the signal strengths detected at the multiple support devices, a current location of the customer;
- obtaining information regarding the customer that is identified, where the information includes a prior location of the customer determined based on a prior set of signal strengths detected at the multiple support devices and indicates a reservation of the customer;
- determining a likely intent of the customer from the information regarding the customer based on the current location of the customer determined based on the signal strengths detected at the multiple support devices, the prior location of the customer determined based on the prior set of signal strengths detected at the multiple support devices, and the reservation of the customer;
- and
- providing, to a particular support device used by a provider and using the likely intent of the customer, information regarding the customer that helps the provider interact with the customer.
5 more elements
Dependencies are inferred from the claim text.