Facility management assistance device, facility management assistance system, and facility management assistance method for performance analysis based on review of captured images

A facility management assistance device that assists a work of a user who manages a facility that provides products or services to the user, the facility management assistance device comprising:

• an image extractor that extracts an image of a sales floor of the facility, from a captured image of an interior of the facility;
• an image presenter that presents the image of the sales floor to a first client device;
• a first quantity acquirer that acquires a number of visitors on the sales floor of the facility;
• a second quantity acquirer that acquires a number of receipts issued in the facility;
• an attention time zone determinator that determines an attention time zone by dividing a preset time zone of a day into a plurality of measurement periods, calculating a gap between the number of visitors on the sales floor and the number of receipts issued in the facility for each of the plurality of measurement periods, incrementing a counter value for each of the plurality of measurement periods in which the gap exceeds a first threshold, and determining the preset time zone of the day to be the attention time zone when the counter value exceeds a second threshold;
• a statistical information presenter that presents the attention time zone to the first client device;
• an improvement implementation information acquirer that acquires improvement implementation information on an improvement measure for the sales floor, in response to an input from a second client device, the second client device being different than the first client device, the improvement measure corresponding to the attention time zone;
• an improvement implementation information presenter that presents the improvement implementation information to the first client device.

A facility management assistance system that assists a work of a user who manages a facility that provides products or services to the user, the facility management assistance system comprising:

• a camera that captures an interior of the facility;
• and
• a plurality of information processing devices,
• wherein any one of the plurality of information processing devices includes
• an image extractor that extracts an image of a sales floor of the facility, from a captured image of the interior of the facility;
• an image presenter that presents the image of the sales floor to a first client device;
• a first quantity acquirer that acquires a number of visitors on the sales floor of the facility;
• a second quantity acquirer that acquires a number of receipts issued in the facility;
• an attention time zone determinator that determines an attention time zone by dividing a preset time zone of a day into a plurality of measurement periods, calculating a gap between the number of visitors on the sales floor and the number of receipts issued in the facility for each of the plurality of measurement periods, incrementing a counter value for each of the plurality of measurement periods in which the gap exceeds a first threshold, and determining the preset time zone of the day to be the attention time zone when the counter value exceeds a second threshold;
• a statistical information presenter that presents the attention time zone to the first client device;
• an individual evaluation information acquirer that acquires individual evaluation information on an evaluation result of the sales floor, in response to a first input from the first client device, the evaluation result corresponding to the attention time zone;
• an evaluation aggregation information generator that aggregates the individual evaluation information acquired from the first client device in a designated period, and generates evaluation aggregation information for listing an evaluation result for the designated period;
• an evaluation aggregation information presenter that presents the evaluation aggregation information to a second client device, the second client device being different than the first client device;
• an improvement implementation information acquirer that acquires improvement implementation information on an improvement measure for the sales floor, in response to a second input from the second client device;
• an improvement implementation information presenter that presents the improvement implementation information to the first client device.

A facility management assistance method causing an information processing device to perform a process of assisting a work of a user who manages a facility that provides products or services to the user, the facility management assistance method comprising:

• extracting an image of a sales floor of the facility, from a captured image of an interior of the facility;
• presenting the image of the sales floor to a first client device;
• acquiring a number of visitors on the sales floor of the facility;
• acquiring a number of receipts issued in the facility;
• determining an attention time zone by dividing a preset time zone of a day into a plurality of measurement periods, calculating a gap between the number of visitors on the sales floor and the number of receipts issued in the facility for each of the plurality of measurement periods, incrementing a counter value for each of the plurality of measurement periods in which the gap exceeds a first threshold, and determining the preset time zone of the day to be the attention time zone when the counter value exceeds a second threshold;
• presenting the attention time zone to the first client device;
• acquiring individual evaluation information on an evaluation result of the sales floor, in response to a first input from the first client device, the evaluation result corresponding to the attention time zone;
• aggregating the individual evaluation information acquired from the first client device in a designated period, and generating evaluation aggregation information for listing an evaluation result for the designated period;
• presenting the evaluation aggregation information to a second client device, the second client device being different than the first client device;
• acquiring improvement implementation information on an improvement measure for the sales floor, in response to a second input from the second client device;
• presenting the improvement implementation information to the first client device.