Passenger-initiated dynamic elevator service request
AssigneeOtis Elevator Company
InventorsEmily Baldi, Daniel Archibald, Harrison Daniels, James Taylor
Life of this patent
Estimating the term…
Abstract
A method of interacting with an elevator system is provided. The method comprising: detecting, using a sensor system, performance data for an elevator system, the elevator system including one or more elevator cars; receiving an issue report from a user mobile device; determining a maintenance issue of the elevator system in response to at least one of the issue report and the performance data; and transmitting the maintenance issue to a maintenance device.
Claims18
A method of interacting with an elevator system of a building, the method comprising:
- detecting, using a sensor system, performance data for an elevator system, the elevator system including one or more elevator cars;
- generating on a user interface a service and maintenance screen on the user mobile device through a maintenance application, the service and maintenance screen being configured to allow entry of an issue report by a patron of the elevator system, wherein the maintenance report depicts issues regarding the elevator system experienced by the patron of the elevator system;
- receiving an issue report from a user mobile device, wherein the issue report is entered via the service and maintenance screen by the patron of the elevator system using the user mobile device;
- determining a maintenance issue of the elevator system in response to at least one of the issue report entered via the service and maintenance screen by the patron of the elevator system and the performance data;
- and
- transmitting the maintenance issue to a maintenance device belonging to a maintenance worker of the elevator system.
An elevator maintenance management system of a building comprising:
- a processor;
- a memory comprising computer-executable instructions that, when executed by the processor, cause the processor to perform operations, the operations comprising:
- detecting, using a sensor system, performance data for an elevator system, the elevator system including one or more elevator cars;
- generating on a user interface a service and maintenance screen on the user mobile device through a maintenance application, the service and maintenance screen being configured to allow entry of an issue report by a patron of the elevator system, wherein the maintenance report depicts issues regarding the elevator system experienced by the patron of the elevator system;
- receiving an issue report from a user mobile device, wherein the issue report is entered via the service and maintenance screen by the patron of the elevator system using the user mobile device;
- determining a maintenance issue of the elevator system in response to at least one of the issue report entered via the service and maintenance screen by the patron of the elevator system and the performance data;
- and
- transmitting the maintenance issue to a maintenance device belonging to a maintenance worker of the elevator system.
A method of interacting with an elevator system, the method comprising:
- detecting, using a sensor system, performance data for an elevator system, the elevator system including one or more elevator cars;
- collecting accelerometer data using an accelerometer located in the user mobile device;
- generating an issue report in response to accelerometer data;
- receiving an issue report from a user mobile device, wherein the issue report is generated using the user mobile device;
- determining a maintenance issue of the elevator system in response to at least one of the issue report and the performance data;
- and
- transmitting the maintenance issue to a maintenance device.
Dependencies are inferred from the claim text.