# US 10,455,396 B2 · Method and apparatus for providing customization of public safety answering point information delivery > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 10,455,396 B2 - Document ID: US10455396B2 - Status: Granted - Kind: B2 - Application number: 15/904,961 - Filed: 2018-02-26 - Published: 2018-07-05 - Granted: 2019-10-22 - Earliest claimed: 2013-03-14 - Assignees: Sirius XM Connected Vehicle Services Inc. - Applicants: Sirius XM Connected Vehicle Services Inc. - Inventors: Gregory Charles Corley; Tod Farrell; Barry Garrison; Scott Nelson; Thomas Barton Schalk - Web page: https://patentgrep.com/patent/US10455396B2 ## CPC - H04W 4/90: Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS] - G10L 15/26: Speech to text systems (G10L15/08 takes precedence) - H04W 4/029: Location-based management or tracking services - H04W 4/40: for vehicles, e.g. vehicle-to-pedestrians [V2P] - H04W 4/44: for communication between vehicles and infrastructures, e.g. vehicle-to-cloud [V2C] or vehicle-to-home [V2H] - H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72) - G10L: SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING ## Abstract A method providing vehicle incident call services to a user is disclosed. A third-party service center receives a voice call from a vehicle. Signaling is automatically sent to the vehicle from the third-party service center and, in response to the signaling, the third-party service center receives from the vehicle, location information comprising at least the latitude and longitude coordinates of the vehicle. An interactive voice recognition (IVR) system located at the third-party service center is used to determine if the latitude and longitude coordinates are valid. If the coordinates are determined to be valid, the third-party service center provides the user with a selection of vehicle-incident non-emergency response services. ## Claims ### Claim 1 A method for providing vehicle incident call services to a user, which comprises: receiving at an automated third-party service center a voice call from a vehicle; automatically sending signaling to the vehicle from the third-party service center; receiving at the third-party service center in response to the signaling, synthetic audio in the form of recorded audio or text-to-speech message from the vehicle, the synthetic audio representing location information comprising at least latitude and longitude coordinates of the vehicle; using an interactive voice recognition (IVR) system located at the third-party service center, transcribing from the synthetic audio and into text data at least the latitude and longitude coordinates to determine if the coordinates are valid; and if the coordinates are valid, the third-party service center providing the user with a selection of vehicle-incident non-emergency response services. ### Claim 2 (depends on 1) The method according to claim 1, wherein the vehicle-incident non-emergency response services comprise at least one of: private accident handling; insurance notification; replacement vehicle coordination; and third-party notifications. ### Claim 3 (depends on 1) The method according to claim 1, wherein the synthetic audio received at the third-party service center is received over a data channel. ### Claim 4 (depends on 1) The method according to claim 1, wherein the automatic signaling sent by the third-party service center to the vehicle is sent over the voice call. ### Claim 5 (depends on 1) The method according to claim 1, which further comprises determining alternate position information and using the alternate position information to check the location information. ### Claim 6 (depends on 5) The method according to claim 5, wherein the alternate position information is provided by a mobile device locator that determines the alternate position information using cellular network-based methods. ### Claim 7 A method for providing vehicle incident call services to a user, which comprises: receiving at an automated third-party service center a voice call from a vehicle; automatically sending signaling to the vehicle from the third-party service center; receiving at the third-party service center in response to the signaling, location information from the vehicle comprising at least latitude and longitude coordinates of the vehicle; using an interactive voice recognition (IVR) system located at the third-party service center, determining if the coordinates are valid; and if the coordinates are valid, the third-party service center providing the user with a selection of vehicle-incident non-emergency response services. ### Claim 8 (depends on 7) The method according to claim 7, wherein the vehicle-incident non-emergency response services comprise at least one of: private accident handling; insurance notification; replacement vehicle coordination; and third-party notifications. ### Claim 9 (depends on 7) The method according to claim 7, wherein the location information received at the third-party service center is received over a data channel. ### Claim 10 (depends on 7) The method according to claim 7, wherein the automatic signaling sent by the third-party service center to the vehicle is sent over the voice call. ### Claim 11 (depends on 7) The method according to claim 7, which further comprises determining alternate position information and using the alternate position information to check the location information. ### Claim 12 (depends on 11) The method according to claim 11, wherein the alternate position information is provided by a mobile device locator that determines the alternate position information using cellular network-based methods. ### Claim 13 A method for providing vehicle incident call services to a user, which comprises: receiving at an automated third-party service center a voice call from a vehicle; automatically sending signaling to the vehicle from the third-party service center; receiving at the third-party service center in response to the signaling, location information from the vehicle comprising at least latitude and longitude coordinates of the vehicle; using an interactive voice recognition (IVR) system located at the third-party service center, determining if the coordinates are valid; if the coordinates are valid, the third-party service center, using the interactive voice recognition (IVR) system, prompting the user to request either emergency response services or vehicle-incident non-emergency response services; if the user requests emergency response services, automatically forwarding information from the voice call and the location information to a public safety answering point (PSAP) determined by the third-party service center; and if the user requests vehicle-incident non-emergency response services, providing the user with a selection of vehicle-incident non-emergency response services by way of a user interface located at the vehicle. ### Claim 14 (depends on 13) The method according to claim 13, wherein the vehicle-incident non-emergency response services comprise at least one of: private accident handling; insurance notification; replacement vehicle coordination; and third-party notifications. ### Claim 15 (depends on 13) The method according to claim 13, which further comprises determining the PSAP with a database containing characteristic information on a plurality of PSAPs. ### Claim 16 (depends on 15) The method according to claim 15, which further comprises utilizing the database to select the PSAP using voice and/or location information. ### Claim 17 (depends on 13) The method according to claim 13, wherein the location information received at the third-party service center is received over a data channel. ### Claim 18 (depends on 13) The method according to claim 13, wherein the automatic signaling sent by the third-party service center to the vehicle is sent over the voice call. ### Claim 19 (depends on 13) The method according to claim 13, which further comprises determining alternate position information and using the alternate position information to check the location information. ### Claim 20 (depends on 19) The method according to claim 19, wherein the alternate position information is provided by a mobile device locator that determines the alternate position information using cellular network-based methods.