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US 10,433,146 B1Granted
Processing and reporting situational information to emergency service providers
AssigneeWest Corporation
InventorsMichael Blayne Waters, Leslie Ann Brandt, Gregory Wilfred Bruening, Douglas John Ertz, John Lawrence Snapp, Pavel Despot
Life of this patent
Estimating the term…
Abstract
A system and method for processing and reporting situational information to emergency service providers in an emergency service communications network is disclosed. An emergency situation is monitored. Responsive to detecting the emergency situation, information relating to the emergency situation is collected. Then, the information is processed and stored in a database. The processed information is then reported to emergency service providers.
Claims20
A method, comprising:
- responsive to detecting an emergency situation, instructing a caller to use a short code to send a message having multi-media information comprising one or more of video, sound, and images of the emergency situation to emergency service providers and instructing one or more cameras of one or more mobile devices in a specific geographic area to send captured traffic and vehicle information;
- identifying a location of the caller based on the telephone number and by leveraging a geographical information system and a global position system;
- identifying a closest public safety answering point to the location;
- when the closest public safety answering point to the location is available, sending the multi-media information of the message to the closest public safety answering point;
- when the closest public safety answering point to the location is not available, sending the multi-media information of the message to an available public safety answering point;
- storing and processing the information in a database, wherein the processing of the information comprises identifying a telephone number of the caller, and storing the telephone number of the caller and the multi-media information in the database;
- and
- reporting the processed information to the emergency service providers when the telephone number of the caller matches a telephone number identified by the emergency service providers.
5 more elements
A network, comprising:
- at least one mobile unit used by a caller;
- at least one multi-media messaging carrier communicably coupled to the at least one mobile unit;
- and
- at least one multi-media clearing house comprising at least one database, the at least one multi-media clearing house configured to:
- identify, via a communicably coupled geographical location server, a location of the caller based on a telephone number and via a geographical information system and a global position system,
- instruct the caller to use a short code to send a message having multi-media information comprising one or more of video, sound, and images of an emergency situation to emergency service providers and instruct one or more cameras of one or more mobile device in a specific geographic area to send captured traffic and vehicle information to the emergency service providers;
- when a closest public safety answering point to the location is available, send the multi-media information of the message to the closest public safety answering point;
- when the closest public safety answering point to the location is not available, send the multi-media information of the message to an available public safety answering point;
- and
- report the multi-media information to the at least one public safety answering point when the telephone number of the caller matches a telephone number identified by the at least one public safety answering point.
7 more elements
A network, comprising:
- at least one traffic camera configured to capture traffic and vehicle information at a geographical location;
- at least one public safety answering point;
- and
- at least one multi-media clearing house comprising at least one database, the at least one multi-media clearing house being configured to:
- collect, from a mobile device, information relating to an emergency situation via a short code to send a message having multi-media information comprising one or more of video, sound, and images of the emergency situation to emergency service providers,
- identify, via a communicably coupled geographical location server, a location of the caller based on a telephone number and via a geographical information system and a global position system,
- when a closest public safety answering point to the location is available, send the multi-media information of the message to the closest public safety answering point,
- when the closest public safety answering point to the location is not available, send the multi-media information of the message to an available public safety answering point, and
- report the information to the at least one public safety answering point when the telephone number of the caller matches a telephone number identified by the public safety answering point.
6 more elements
Dependencies are inferred from the claim text.