Systems and methods for integrating and conducting video sessions

A video session platform, comprising:

• one or more processors;
• and
• a computer readable storage medium having instructions stored thereon, which when executed by the one or more processors cause the video session platform to:
• engage, via a communications network, in an interaction with a user via a channel on a device associated with the user, wherein the device is a wearable;
• determine whether the interaction is eligible for a video session with a representative;
• actively monitor activities of the user via the wearable to determine a potential need for the user to engage with the representative via the video session;
• in response to the activities indicating a potential need to engage in the video session with the representative, send, to the device, a link that routes the user directly to a uniquely skilled representative;
• after the user selects the link requesting the video session, route the video session to the uniquely skilled representative, the uniquely skilled representative determined based at least in part on the interaction and a location of the device;
• and
• transfer the video session from the device associated with the user to a second device associated with the user in response to the user touching the device with the second device.

At least one non-transitory computer-readable medium comprising a set of instructions that, when executed by one or more processors, cause a machine to perform the operations of:

• engaging, via a communications network, in an interaction with a user via a channel on a device associated with the user, wherein the device is a wearable;
• determining whether the interaction is eligible for a video session with a representative;
• actively monitoring activities of the user via the wearable to determine a potential need for the user to engage with the representative via the video session;
• in response to the activities indicating a potential need to engage in the video session with the representative, sending, to the device, a link that routes the user directly to a uniquely skilled representative;
• after the user selects the link requesting the video session, routing the video session to the uniquely skilled representative, the uniquely skilled representative determined based at least in part on the interaction and a location of the device;
• and
• transferring the video session from the device associated with the user to a second device associated with the user in response to the user touching the device with the second device.