Roadside assistance
AssigneeAllstate Insurance Company
InventorsRyan M. Briggs, Tara Cavallaro Kozlowski, Imran Iqbal
Life of this patent
Estimating the term…
Abstract
A mobile computerized apparatus configured to provide membership status in a roadside assistance program after occurrence of a roadside event is disclosed. The apparatus executes instructions that cause/allow the apparatus to receive input related to an electronic membership card, retrieve from a data store membership information associated with the vehicle, and dynamically update the electronic membership card for display on the apparatus.
Claims17
An apparatus supporting roadside assistance for a user at a user vehicle, the apparatus comprising:
- a roadside assistance server receiving a roadside assistance request from a mobile device at a proximity of the user vehicle, wherein the roadside assistance request comprises a user vehicle's location information and event information indicative of a service type required to service the user vehicle;
- the roadside assistance server selecting first and second service providers from a plurality of service providers and sending first and second service requests to the first and second service providers, respectively;
- the roadside assistance server receiving first and second acceptance responses from the first and second service providers, respectively;
- and
- the roadside assistance server selecting the first service provider by the apparatus on behalf of the user based on information contained in the first acceptance response and sending a confirmation message to the first service provider.
A non-transitory computer-readable storage medium storing computer-executable instructions that, when executed, cause a processor at least to perform operations comprising:
- receiving a roadside assistance request for roadside assistance from a mobile device at a proximity of a user vehicle, the roadside assistance request including a service type for the roadside assistance;
- identifying a plurality of service providers qualified to support the service type;
- obtaining a set of metrics about each of the plurality of service providers;
- and
- in response to the receiving, the identifying, and the obtaining, selecting, by the processor on behalf of a user, a selected service provider from the plurality of service providers based on the set of metrics.
A computing device supporting roadside assistance for a user at a user vehicle, the computing device comprising:
- a processor;
- and
- memory storing computer-executable instructions that, when executed by the processor, cause the computing device to:
- receive a roadside assistance request from a mobile device at a proximity of the user vehicle, wherein the roadside assistance request comprises a user vehicle's location information and event information indicative of a service type required to service the user vehicle;
- select first and second service providers from a plurality of service providers and sending first and second service requests to the first and second service providers, respectively;
- receive first and second acceptance responses from the first and second service providers, respectively;
- and
- select the first service provider by the computing device on behalf of the user based on information contained in the first acceptance response and sending a confirmation message to the first service provider.
Dependencies are inferred from the claim text.