US 10,382,621 B1Granted

User-configurable recording of VoIP calls

Assignee8x8, Inc.

InventorZhishen Liu

Life of this patent

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Abstract

Various example implementations are directed to circuits, apparatuses, and methods for providing voice-over-IP (VoIP) services. According to an example embodiment, an apparatus includes one or more VoIP servers configured and arranged to route VoIP calls to and from users of a plurality of customer accounts. Each customer account has a respective plurality of users and a respective settings file. For each of the customer accounts, a processing circuit communicatively coupled to the VoIP servers, records an audio portion of a VoIP call to or from a user of the customer account in response to the VoIP call satisfying a set of recording criteria specified in the settings file for the customer account. The recording criteria for at least one of the customer accounts includes account-level settings for selecting VoIP calls to be recorded and sets of user-level settings indicating criteria for preventing recording of VoIP calls of the individual users.

Claims17

Dependent claims

A method, comprising:

for each of a plurality of customer accounts, using one or more voice-over-IP (VoIP) servers to route VoIP calls on behalf of a plurality of users of the customer account;
and
recording an audio portion of a VoIP call to or from a user of one of the customer accounts in response to the VoIP call satisfying a set of recording criteria specified in a respective settings file of the customer account and causing a processing circuit to perform a voice recognition analysis to identify words of the VoIP call, the set of recording criteria for at least one of the customer accounts including:
account-level settings indicating criteria for selecting VoIP calls of the plurality of users of the customer account to be recorded;
and
for one or more of the plurality of users of the customer account, respective user-level settings indicating criteria for preventing discernable recording of VoIP calls of the user that are selected by the criteria indicated in the account-level settings, wherein for said at least one of the plurality of customer accounts, the processing circuit causes the set of criteria indicated in the settings file to be satisfied by at least one of:
the identified words of the VoIP call being included in a list of trigger words specified in the settings file, and an employee performance rating of the user being compared to a threshold rating.

4 more elements

An apparatus for providing voice-over-IP (VoIP) services for a plurality of customer accounts, each customer account having a respective plurality of users and a respective account-level settings file, comprising:

one or more VoIP servers configured and arranged to, for each of the plurality of customer accounts, route VoIP calls to and from the plurality of users of the customer account;
and
a processing circuit communicatively coupled to the one or more VoIP servers and configured and arranged to, for each of the customer accounts:
record an audio portion of a VoIP call to or from a user of the customer account and to perform a voice recognition analysis of the audio portion to identify words of the VoIP call;
determine to discard or store the recorded audio portion of the VoIP call based at least in part on a set of recording criteria specified in the account-level settings file of the customer account, the set of recording criteria for at least one of the customer accounts including criteria for selecting VoIP calls of the plurality of users of the customer account to be recorded;
and
for at least one of the plurality of customer accounts, cause the set of recording criteria indicated in the account-level settings file to be satisfied by one of the identified words of the VoIP call being included in a list of trigger words specified in the settings file.

4 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/708,757Filed 19 Sep 2017 · continuation
Priority: 19 Dec 2014
Granted: 13 Aug 2019
Term ends: Not estimatedThe source records don’t support an estimate.

Classification17 codes

H04M 3/42221
Systems providing special services or facilities to subscribers: conversation recording systems
G06F 21/316
User authentication: by observing the pattern of computer usage, e.g. typical user behaviour
G06F 21/6218
Protecting access to data via a platform, e.g. using keys or access control rules: to a system of files or objects, e.g. local or distributed file…
G06F 21/6245
To a system of files or objects, e.g. local or distributed file system or database: protecting personal data, e.g. for financial or medical purposes