Systems and methods for determining user frustration when using voice control

A system for determining user frustration, the system comprising:

• a microphone;
• a processing device communicatively coupled to the microphone;
• and
• a non-transitory, processor-readable storage medium, the non-transitory, processor-readable storage medium comprising one or more programming instructions thereon that, when executed, cause the processing device to:
• receive, from the microphone, data pertaining to a voice input from a user, wherein:
• the voice input corresponds to an interaction between the user and a voice recognition system, and
• the voice input comprises one or more indicators of the user frustration;
• determine that the user is frustrated from the one or more indicators,
• connect the user to a call center operator,
• transmit data to a call center computing device associated with the call center operator, the data corresponding to one or more user inputs one or more vehicle responses that resulted in the user frustration, and one or more vehicle system settings,
• receive one or more commands from the call center computing device, and
• execute one or more processes that correspond to the one or more commands.

A vehicle component for determining user frustration, the vehicle component comprising:

• a microphone configured to receive a voice input from a user, wherein:
• the voice input corresponds to an interaction between the user and a voice recognition system, and
• the voice input comprises one or more indicators of the user frustration;
• and
• a processing device communicatively coupled to the microphone and configured to:
• determine that the user is frustrated from the one or more indicators,
• connect the user to a call center operator,
• transmit data to a call center computing device associated with the call center operator, the data corresponding to one or more user inputs, one or more vehicle responses that resulted in the user frustration, and one or more vehicle system settings,
• receive one or more commands from the call center computing device, and
• execute one or more processes that correspond to the one or more commands.