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US 10,380,599 B2Granted
Telecom management service system
AssigneeService Bureau Intetel S.A.
InventorClaudio Marcelo Lopez
Life of this patent
Estimating the term…
Abstract
Methods and a system to provide telecommunications management services are provided. A method includes receiving a service request for change management or servicing a telecommunications equipment item, classifying the request to determine a policy associated with the request, determining customized workflows for executing the policy and servicing the request, identifying transactions required to service the request, and monitoring execution of the transactions until completion.
Claims21
A computer-implemented method, comprising:
- receiving, by an enterprise computing system device in an enterprise network, a request to activate a telecommunication service for an equipment item in the enterprise network, wherein the equipment item is assigned to an employee of the enterprise, and the telecommunication service is provided by a telecommunication provider external to the enterprise;
- determining, by the enterprise computing system, one or more policies for servicing the request based on a role of the employee and a type of telecommunication service;
- implementing, by the enterprise computing system, transactions for completing the request including identifying at least one of an enterprise resource or a third-party resource for executing at least a portion of the one or more transactions;
- dispatching, by the enterprise computing system, the transactions for execution including transmitting a service request to the external telecommunication provider and an internal request to one or more departments in the enterprise, and a queue of transactions that are to be executed by an automation system, the automation system downloading the transactions, translating the transactions to the syntaxes of a target system, connecting to a customer system, reporting results, and capturing system events;
- monitoring, by the enterprise computing system, completion of the transactions by the external telecommunication provider and the one or more internal departments;
- and
- in response to completion, notifying the employee assigned to the equipment item that access to the telecommunication service using the equipment item has been established.
4 more elements
A non-transitory computer readable medium storing instructions to cause a processor to perform operations comprising:
- receiving, by an enterprise computing system device in an enterprise network, a request to activate a telecommunication service for an equipment item in the enterprise network, wherein the equipment item is assigned to an employee of the enterprise, and the telecommunication service is provided by a telecommunication provider external to the enterprise;
- determining, by the enterprise computing system, one or more policies for servicing the request based on a role of the employee and a type of telecommunication service;
- implementing, by the enterprise computing system, transactions for completing the request including identifying at least one of an enterprise resource or a third-party resource for executing at least a portion of the one or more transactions;
- dispatching, by the enterprise computing system, the transactions for execution including transmitting a service request to the external telecommunication provider and an internal request to one or more departments in the enterprise, and a queue of transactions that are to be executed by an automation system, the automation system downloading the transactions, translating the transactions to the syntaxes of a target system, connecting to a customer system, reporting results, and capturing system events;
- monitoring, by the enterprise computing system, completion of the transactions by the external telecommunication provider and the one or more internal departments;
- and
- in response to completion, notifying the employee assigned to the equipment item that access to the telecommunication service using the equipment item has been established.
4 more elements
An enterprise device in an enterprise network, comprising:
- one or more processors configured to:
- receive a request to activate a telecommunication service for an equipment item in the enterprise network, wherein the equipment item is assigned to an employee of the enterprise, and the telecommunication service is provided by a telecommunication provider external to the enterprise;
- determine one or more policies for servicing the request based on a role of the employee and a type of telecommunication service;
- implement transactions for completing the request including identifying at least one of an enterprise resource or a third-party resource for executing at least a portion of the one or more transactions;
- dispatch the transactions for execution including transmitting a service request to the external telecommunication provider and an internal request to one or more departments in the enterprise, and a queue of transactions that are to be executed by an automation system, the automation system downloading the transactions, translating the transactions to the syntaxes of a target system, connecting to a customer system, reporting results, and capturing system events;
- monitor completion of the transactions by the external telecommunication provider and the one or more internal departments;
- and
- in response to completion, notify the employee assigned to the equipment item that access to the telecommunication service using the equipment item has been established.
5 more elements
Dependencies are inferred from the claim text.