Predicting service for intrusion and alarm systems based on signal activity patterns

A computer implemented method for work order prediction, the method comprising:

• retrieving by one or more server computers each comprising a processor device and memory in communication with the processor device from a database records that include historical sensor signal activity for a particular customer site;
• analyzing the historical sensor signal activity to determine counts of the historical sensor signal activity according to defined groupings;
• retrieving from the database historical service activity;
• comparing groupings of the historical service activity against determined counts of the historical sensor signal activity to establish threshold values for each of the groupings;
• producing a model based on the comparison of the historical sensor signal activity to the historical service activity;
• and
• executing the model on periodic current signal activity data retrieved from the database for a customer site to predict future jobs within a limited time frame that can be expected for the customer site.