Protecting client personal data from customer service agents

A method, comprising:

• receiving audio data from a customer, the audio data including personal data indicative of sensitive information of the customer;
• detecting the personal data within the received audio data;
• generating replacement audio data to replace the personal data, the replacement audio not including the sensitive information of the customer,
• storing the personal data and the replacement audio data;
• generating an indication linking the personal data and the replacement audio data;
• storing the generated linking indication;
• replacing the personal data in the received audio data with the replacement audio data to form modified customer audio data;
• reproducing the modified customer audio data for a customer service representative;
• entering, by the customer service representative, a textual representation of the replacement audio data into a data entry field of an application;
• detecting the textual representation of the replacement audio data;
• and
• determining the personal data based on the generated linking indication.

At least one non-transitory computer-readable medium comprising a set of instructions that, in response to being executed on a computing device, cause the computing device to:

• establish a chat session with a user of a remote computing device;
• receive customer data during the chat session, the customer data including personal textual data indicative of sensitive information of the user;
• detect the personal textual data within the received customer data;
• generate replacement textual data to replace the personal textual data, the replacement textual data not including the sensitive information of the user;
• store the replacement textual data and the personal textual data;
• generate an indication of the association between the replacement textual data and the personal textual data;
• replace the personal textual data in the received customer data with replacement textual data to form modified customer data;
• and
• display the modified customer data on a display device coupled to the computing device.