Enhanced diagnostic and remediation system
AssigneeMicrosoft Technology Licensing, LLC
InventorMatthew Eckstein
Life of this patent
Estimating the term…
Abstract
Aspects of systems and methods for providing an enhanced diagnostic and remediation system are discussed herein. The enhanced diagnostic and remediation system enables a user to monitor a computing system/framework for interruptions or other issues that impact the accessibility of the computing system/framework. When an interruption occurs at the monitored computing system/framework, the enhanced diagnostic and remediation system sends an alert communication to the user. In response, the user communicates with the enhanced diagnostic and remediation system to diagnose and remediate the interruption. Thus, the user is able to efficiently address the interruption that impacts accessibility of the computing system/framework.
Claims20
A method for providing diagnostic and remediation services, comprising:
- detecting a system interruption associated with a computing device and at least one computing system;
- retrieving information regarding the system interruption associated with the computing device and the at least one computing system;
- providing an alert to a user, the alert related to the system interruption;
- receiving a spoken query related to the system interruption from the user;
- converting the spoken query to text using speech recognition;
- parsing the text using a language understanding intelligence service;
- generating a diagnostic and remediation response based on the spoken query, wherein the response is based on at least one response group and the language understanding intelligence service trained on at least one model based on the at least one computing system;
- and
- sending the response to the user.
A system for providing diagnostic and remediation services, comprising:
- a processing unit;
- and
- a memory including computer readable instructions, which when executed by the processing unit, causes the system to be operable to:
- detect a system interruption associated with a computing device and at least one computing system;
- retrieve information regarding the system interruption associated with the computing device and the at least one computing system;
- provide an alert to a user, the alert related to the system interruption;
- receive a spoken query related to the system interruption from the user;
- convert the spoken query to text using speech recognition;
- parse the text using a language understanding intelligence service;
- generate a diagnostic and remediation response based on the spoken query, including a rich description of the system interruption and candidate remediation actions for remediation of the system interruption, wherein the response is based on at least one response group and the language understanding intelligence service and at least one remediation predictive model;
- and
- send the response to the user.
A computer readable storage device including computer readable instructions, which when executed by a processing unit, performs steps for providing diagnostic and remediation services, comprising:
- detecting a system interruption associated with a computing device and at least one computing system;
- retrieving information regarding the system interruption associated with the computing device and the at least one computing system;
- providing an alert to a user, the alert related to the system interruption;
- receiving a spoken query related to the system interruption from the user;
- converting the spoken query to text using speech recognition;
- parsing the text using a language understanding intelligence service;
- generating a diagnostic and remediation response based on the spoken query, including a rich description of the system interruption and candidate remediation actions for remediation of the system interruption, wherein the response is based on at least one response group and the language understanding intelligence service and at least one graph database;
- and
- sending the response to the user.
Dependencies are inferred from the claim text.