US 10,348,785 B2 · Apparatus for call management and method thereof

Abstract

An apparatus for extending during a conference call the number of telephone connections being utilized beyond strict numerical capacity is disclosed, together with a method. The method for call management comprises storing a conference table for recording information of agent endpoints that have joined a conference call and having two or more DSP channels. A call is received and the callee endpoint is identified. The number of available agent endpoints in the conference table is also identified, an agent endpoint being identified as available if the number of the DSP channels of the agent endpoint is greater than zero. If there are multiple available agent endpoints, the priority of each available agent endpoint is calculated and the call is redirected to the callee endpoint, with the high-priority agent endpoint in between.

Claims12

Dependent claims

An apparatus for call management, comprising:

a processor;
a computer readable storage medium for storing instructions and a conference table for recording information of at least one agent endpoint that has joined a conference call, wherein the instructions are executed by the processor, and performs the following steps:
receiving a call;
identifying an endpoint related to the call;
determining whether there is a plurality of available agent endpoints in the conference table, wherein each of the available agent endpoints has a number of digital signal processor channels that is greater than zero;
calculating a priority of each available agent endpoint when there is a plurality of available agent endpoints;
and
redirecting the call to the available agent endpoint with the highest priority;
and
setting up a connection between the call related endpoint and the available agent endpoint with the highest priority.

7 more elements

Dependencies are inferred from the claim text.

Apparatus for call management and method thereof

Life of this patent

Apparatus for call management and method thereof

Life of this patent

Abstract

Claims12