System for creating a voice authentication credential

A computing system comprising:

• processing circuitry;
• and
• at least one storage device that stores computing instructions that, when executed, configure the processing circuitry to:
• receive, over a network, authentication data from a computing device,
• authenticate, based on the authentication data, a user operating the computing device,
• store session data associated with the computing device, wherein the session data includes a first device identifier and a first passcode, and wherein the first device identifier identifies the computing device,
• output, over the network to the computing device, instructions for communicating with an interactive voice response (IVR) system, wherein the instructions include the first passcode and a phone number at which the IVR system can be contacted,
• determine, by comparing the stored session data and information received from the IVR system, that the computing device has used the instructions to communicate with the IVR system, wherein to determine, the computing instructions further configure processing circuitry to:
• receive information from the IVR system that is derived from data received by the IVR system during a phone call with a mobile phone, wherein the data received by the IVR system includes a second device identifier that identifies the mobile phone and a second passcode,
• determine that the first device identifier matches the second device identifier and the first passcode matches the second passcode, and
• determine that the mobile phone is the computing device, and
• enable the IVR system to establish a voice authentication credential for the user of the computing device.

A non-transitory computer-readable storage medium comprising computing instructions that, when executed, configure processing circuitry of a computing system to:

• receive, over a network, authentication data from a computing device;
• authenticate, based on the authentication data, a user operating the computing device;
• store session data associated with the computing device, wherein the session data includes a first device identifier and a first passcode, and wherein the first device identifier identifies the computing device;
• output, over the network to the computing device, instructions for communicating with an interactive voice response (IVR) system, wherein the instructions include the first passcode and a phone number at which the IVR system can be contacted;
• determine, by comparing the stored session data and information received from the IVR system, that the computing device has used the instructions to communicate with the IVR system, wherein to determine, the computing instructions further configure the processing circuitry to:
• receive information from the IVR system that is derived from data received by the IVR system during a phone call with a mobile phone, wherein the data received by the IVR system includes a second device identifier that identifies the mobile phone and a second passcode,
• determine that the first device identifier matches the second device identifier and the first passcode matches the second passcode, and
• determine that the mobile phone is the computing device;
• and
• enable the IVR system to establish a voice authentication credential for the user of the computing device.