Enterprise toll-free call routing

A system for operating a telecommunications network, the system comprising:

• at least one processor;
• memory, operatively connected to the at least one processor and storing instructions that, when executed, cause the at least one processor to perform a method, the method comprising:
• receiving a toll-free communication request from a device in communication with the telecommunications network, the toll-free communication request for a dedicated trunk group customer associated with the telecommunications network;
• transmitting the toll-free communication request to a routing device of the telecommunications network, the routing device configured to associate a trunk group identifier and a dialed toll-free telephone number with the toll-free communication request;
• routing the toll-free communication request to an application server associated with the telecommunications network based at least on the dialed toll-free telephone number associated with the toll-free communication request;
• applying, through the application server, one or more toll-free features to the toll-free communication request, wherein the one or more toll-free features comprise concurrent calling monitoring for the dedicated trunk group customer;
• routing the toll-free communication request having the one or more applied toll-free features from the application server to the dedicated trunk group customer associated with the telecommunications network;
• receiving an outgoing communication from the dedicated trunk group customer;
• routing the outgoing communication to the application server;
• and
• applying, by the application server, the concurrent calling monitoring to the outgoing communication.

A non-transitory computer readable medium containing instructions that, when executed by at least one processor, cause the at least one processor to perform a method for operating a telecommunications network, the method comprising:

• receiving a toll-free communication request from a device in communication with the telecommunications network, the toll-free communication request for a dedicated trunk group customer associated with the telecommunications network;
• transmitting the toll-free communication request to a routing device of the telecommunications network, the routing device configured to associate a trunk group identifier and a dialed toll-free telephone number with the toll-free communication request;
• routing the toll-free communication request to an application server associated with the telecommunications network based at least on the dialed toll-free telephone number associated with the toll-free communication request;
• applying, through the application server, one or more toll-free features to the toll-free communication request, wherein the one or more toll-free features comprise concurrent calling monitoring for the dedicated trunk group customer;
• routing the toll-free communication request having the one or more applied toll-free features from the application server to the dedicated trunk group customer associated with the telecommunications network;
• receiving an outgoing communication from the dedicated trunk group customer;
• routing the outgoing communication to the application server;
• and
• applying, by the application server, the concurrent calling monitoring to the outgoing communication.