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US 10,257,356 B2Granted
Task assignments to workers
AssigneeAT&T Intellectual Property II, L.P.
InventorsReuben Klein, Daniel Sujansky
Life of this patent
Estimating the term…
Abstract
Network presence is used to assign a worker to a task. In today's networked environment, workers may be remotely located but still accomplish tasks. As long as workers have network access, the workers may be assigned tasks for completion. As tasks are completion, the network presences of the workers are determined, and the tasks may be assigned based on the network presences.
Claims20
A method, comprising:
- receiving, by a server, an electronic task sent via a communications network from a task manager;
- sending, from the server, the electronic task via the communications network to a worker manager;
- receiving, at the server, network presences describing device availabilities of devices associated with workers to complete the electronic task;
- sending, from the server, the network presences via the communications network to the task manager;
- receiving, at the server, a selection sent via the communications network, the selection specifying an available worker of the workers to be assigned the electronic task based on a device of the devices having a network presence of the network presences to the communications network;
- receiving, at the server, a change in a worker status sent via the communications network from the worker manager, the change in the worker status associated with the available worker assigned the electronic task based on the network presence to the communications network;
- and
- changing, by the server, the worker status of the available worker.
5 more elements
A system, comprising:
- a hardware processor;
- and
- a memory device, the memory device storing instructions, the instructions when executed causing the hardware processor to perform operations, the operations comprising;
- storing a record of registration between a presence server, a task manager, and a worker manager;
- receiving a task sent via a communications network from the task manager to the presence server, the task selected by the task manager for completion;
- sending the task from the presence server via the communications network to the worker manager;
- receiving network availabilities associated with devices of workers to complete the task selected by the task manager;
- sending the network availabilities from the presence server via the communications network to the task manager;
- receiving a worker assignment sent via the communications network from the task manager to the presence server, the worker assignment specifying an available worker selected from the workers to complete the task, the worker assignment based on a device of the devices associated with the available worker, the device having a network availability of the network availabilities to the communications network;
- and
- changing a worker status associated with the available worker assigned the task.
8 more elements
A memory device storing instructions that when executed cause a hardware processor to perform operations, the operations comprising:
- storing, by a presence server, a record of registration associated with a task manager and with a worker manager;
- receiving, at the presence server, a task sent via a communications network, the task associated with the task manager;
- sending, from the presence server, the task via the communications network to the worker manager according to the record of registration;
- receiving, at the presence server, network availabilities of devices associated with workers to complete the task;
- sending, from the presence server, the network availabilities of the devices associated with the workers via the communications network to the task manager;
- receiving, at the presence server, a selection sent via the communications network from the task manager, the selection specifying an available worker of the workers assigned the task based on a device of the devices having a network availability of the network availabilities to the communications network;
- and
- changing, by the presence server, a worker status associated with the available worker assigned the task.
5 more elements
Dependencies are inferred from the claim text.