Observation platform for using structured communications with cloud computing

A non-transitory computer-usable storage medium having instructions embodied therein that when executed cause a computer system to perform a method of using structured communications in an observation platform with cloud computing, said method comprising:

• receiving from a first communication device, by a second communication device associated with a first computer system, a signal from said first communication device;
• forwarding, by said first computer system, said signal from said first computer system to a second computer system, wherein said second computer system is physically remote from said first computer system and connected with said first computer system via a network;
• deriving, by a second computer system, context information for said signal, said deriving based on a plurality of factors derived from an analysis of said signal, wherein said plurality of factors comprises a speech to text analysis of said signal, and wherein said second computer system is cloud based;
• and
• determining, by said second computer system, at least one destination for said signal based on said plurality of factors for said context information.

A communication mediating observation platform, said platform comprising:

• a first communication device configured for sending a signal;
• a first computer system configured for receiving, via a second communication device, said signal from said first communication device;
• and
• a second computer system physically remote from said first computer system and connected to said first computer system via a network, wherein said second computer system is cloud based, said second computer system configured for:
• receiving said signal forwarded from said first computer system;
• deriving context information for said signal, said deriving based on a plurality of factors derived from an analysis of said signal, wherein said plurality of factors comprises a speech to text analysis of said signal;
• and
• determining at least one destination for said signal based on said plurality of factors for said context information.