Emergency communication solution

A method comprising:

• providing a user interface coupled to a communications network supporting Internet Protocol (IP) based communications via a communications interface, wherein the user interface forms part of a first predetermined element of infrastructure, the communications interface forms part of a second predetermined element of infrastructure, and activation of the user interface when detected by a remote computer server coupled to a communications network supporting Internet Protocol (IP) based communications constitutes detecting an event relating to the predetermined element of infrastructure;
• providing via the communications interface “heart beat” IP messages to the remote computer server, wherein detection by the remote computer server of the “heart beat” IP messages constitutes connectivity of the communications interface to the remote computer server;
• providing a first emergency response sequence in response to a determination of a break in connectivity;
• and
• providing a second emergency response sequence in respect to a determination of an event whilst connectivity is established.

A system comprising:

• a computer server coupled to a communications network supporting Internet Protocol (IP) based communications;
• a non-volatile non-transitory storage medium comprising instructions executable by a microprocessor forming part of the computer server, the instructions when executed relating to a process comprising:
• determining connectivity of a remote device of a plurality of remote devices to the communications network in dependence upon receiving “heart beat” IP messages associated with the remote device of the plurality of remote devices, wherein each remote device is associated with a predetermined element of infrastructure and generates “heart beat” IP messages;
• wherein
• upon determining a lack of connectivity of the remote device of the plurality of remote devices a first alarm sequence is executed;
• and
• upon determining connectivity of the remote device of a plurality of remote devices:
• determining whether an event associated with the remote device of the plurality of remote devices has occurred;
• and
• upon a positive determination with respect to an event associated with the remote device a second alarm sequence is executed.

A system comprising:

• a user interface coupled to a communications network supporting Internet Protocol (IP) based communications via a communications interface, wherein the user interface forms part of a first predetermined element of infrastructure, the communications interface forms part of a second predetermined element of infrastructure, and activation of the user interface when detected by a remote computer server coupled to a communications network supporting Internet Protocol (IP) based communications constitutes detecting an event relating to the predetermined element of infrastructure;
• the communications interface for transmitting “heart beat” IP messages to the remote computer server and for transmitting bidirectional communications between the user interface and the remote server, wherein detection by the remote computer server of the “heart beat” IP messages constitutes connectivity of the communications interface to the remote computer server;
• wherein
• the remote server executes a first emergency response sequence in response to a determination of a break in connectivity and executes a second emergency response sequence in respect to a determination of an event whilst connectivity is established.