Seamless text-dependent enrollment
AssigneeNice Ltd.
InventorsMatan Keret, Omer Kochba, Amnon Buzaglo
Life of this patent
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Abstract
Methods and systems for transforming a text-independent enrolment of a customer in a self-service system into a text-dependent enrolment are provided. A request for authentication of a customer that is enrolled in the self-service system with a text-independent voice print is received. A request is transmitted to the customer to repeat a passphrase and the customer's response is received as an audio stream of the passphrase. The customer is authenticated by comparing the audio stream of the passphrase against the text-independent voice print and if the customer is authenticated then a text-dependent voice print is created based on the passphrase, otherwise discard the audio stream of the passphrase.
Claims11
A computer-implemented method for transforming a text-independent enrolment of a customer in a self-service system into a text-dependent enrolment, the method comprising:
- receiving a request for authentication of the customer, the customer is enrolled in the self-service system with a text-independent voice print;
- transmitting a request to the customer to repeat a passphrase;
- receiving an audio stream of the passphrase;
- authenticating the customer by comparing the audio stream of the passphrase against the text-independent voice print;
- and
- if the customer is authenticated then creating a text-dependent voice print based on the passphrase, otherwise discard the audio stream of the passphrase.
An apparatus comprising:
- a processor configured to:
- receive a request for authentication of the customer, the customer is enrolled in the self-service system with a text-independent voice print;
- transmit a request to the customer to repeat a passphrase;
- receive an audio stream of the passphrase;
- authenticate the customer by comparing the audio stream of the passphrase against the text-independent voice print;
- and
- if the customer is authenticated then create a text-dependent voice print based on the passphrase, otherwise discard the audio stream of the passphrase.
An article comprising a non-transitory computer-readable storage medium, having instructions stored thereon that when executed by a processor, cause the processor to:
- receive a request for authentication of the customer, the customer is enrolled in the self-service system with a text-independent voice print;
- transmit a request to the customer to repeat a passphrase;
- receive an audio stream of the passphrase;
- authenticate the customer by comparing the audio stream of the passphrase against the text-independent voice print;
- and
- if the customer is authenticated then create a text-dependent voice print based on the passphrase, otherwise discard the audio stream of the passphrase.
Dependencies are inferred from the claim text.