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US 10,255,915 B2Granted
Voice based diagnostic systems and methods
AssigneeAdemco Inc.
InventorPrabhu Palanisamy
Life of this patent
Estimating the term…
Abstract
A method for voice based diagnostics can include receiving a voice command from a user at a computing device, performing, by the computing device, a number of diagnostic tests corresponding to a functionality of the computing device, and sending an audio message to the user, wherein the audio message corresponds to results of the number of diagnostic tests.
Claims17
A method for voice based diagnostics, comprising:
- receiving, by a computing device, a voice command describing a number of diagnostic tests to be performed on the computing device, wherein the voice command is from a user who does not have physical access to the computing device;
- performing, by the computing device, the number of diagnostic tests on a functionality of hardware of the computing device responsive to the received voice command;
- sending an audio message that includes a description of a fix of the functionality of the hardware of the computing device determined by results of the number of diagnostic tests relative to a particular specification;
- and
- performing the fix on the functionality of the hardware.
2 more elements
A non-transitory computer readable medium, comprising instructions to:
- perform a number of diagnostic tests on software of another device responsive to receipt of a voice command;
- send, to a source of the voice command, a request for information related to performance of additional diagnostic tests on the software of the other device;
- generate a diagnostic report based on results of performing the number of diagnostic tests and the additional diagnostic tests on the software of the other device;
- send an audio message based on the diagnostic report that includes a description of a fix of a functionality of the software of the other device determined as a diagnostic issue by results of the number of diagnostic tests and the additional diagnostic tests relative to a particular specification;
- and
- perform the fix on the functionality of the software.
3 more elements
A system, comprising:
- a computing device including instructions to:
- determine a number of software devices and a number of hardware devices that correspond to a voice command including a number of diagnostic tests to be performed on the software devices and hardware devices;
- perform a software diagnostic test on the number of software devices of the computing device;
- perform a hardware diagnostic test on the number of hardware devices of the computing device;
- send an audio message to a user who does not have physical access to the computing device, wherein the audio message includes a description of a fix of a diagnostic issue in a functionality of either the software or hardware devices of the computing device as determined by results of the diagnostic tests relative to a particular specification;
- and
- perform the fix on the functionality of either the software or hardware devices.
4 more elements
Dependencies are inferred from the claim text.