US 10,255,333 B2Granted

Local client database for remote support

AssigneeDell Products L.P.

InventorSarel Kobus Jooste

Life of this patent

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Abstract

A computerized method and system to communicate information between a supported client computer and a remote support organization have been described. At the supported client computer, status information, generated by one or more client applications when executing on the supported client computer, may be retrieved. The status information may be stored in a client database on the supported client computer. A first client database definition for a client data item may be mapped to a first tag, the first client database definition may be associated with the client database and the client data item may include the status information. A client message document including the first tag may be communicated to a support server of the remote support organization. The status information may be stored in, and retrieved from, the client database via a functional abstraction layer comprising one or more customized application program interfaces (API).

Claims11

Dependent claims

A method for communicating information between a client computer and a server to provide remote support of the client, the method comprising:

generating status information by one or more support applications executing on the client computer, the one or more support applications including at least a diagnostic function that stores diagnostics results as status information, the status information relating to operations of the client computer;
storing the status information in a client computer database on the client computer;
mapping a database definition of the client computer database for a data item to a first tag, the client data item including the status information;
and
communicating the first tag to the server through a network having a server database dissimilar from the client computer database;
wherein the storing the status information, mapping and communicating are supported with tags communicated between the client and server, the tags relating the client computer database and the server database, and the tags are managed to store the status information in the client database and the server database through a functional abstraction layer comprising an application program interface that translates between the dissimilar client and server databases.

3 more elements

Dependencies are inferred from the claim text.

Facts

Application: 14/503,851Filed 1 Oct 2014 · continuation
Priority: 12 Sep 2001
Published: US 2015/0019538 A115 Jan 2015
Granted: 9 Apr 2019
Term ends: Not estimatedThe source records don’t support an estimate.

Classification11 codes

G06F 16/248
Querying: presentation of query results
G06F 11/3495
Performance evaluation by tracing or monitoring: for systems
G06F 16/10
Information retrieval; Database structures therefor; File system structures therefor: file systems; File servers
G06F 16/20
Information retrieval; Database structures therefor; File system structures therefor: of structured data, e.g. relational data

Family

Application09/954,397Parent of this continuation · filed 12 Sep 2001
Application11/970,970Parent of this continuation · filed 8 Jan 2008
US 7,349,905 B1Parent of this continuation · filed 25 Mar 2008
US 2015/0019538 A1Pre-grant publication · published 15 Jan 2015
US 8,874,618 B2Parent of this continuation
US 2008/0133566 A1Published application
US 10,255,333 B2This patent

From the US filing history. Foreign family members aren’t listed.