Optimized diagnostic data collection driven by a ticketing system

A computer program product for optimizing diagnostic data collection for a computerized issue tracking system, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, wherein the computer readable storage medium is not a transitory signal per se, the program instructions executable by a computer to cause the computer to perform a method, comprising:

• receiving a problem description from an origination system communicating with an issue tracking system;
• analyzing the problem description for missing diagnostic data;
• defining a data collection scheme to collect the missing diagnostic data, the data collection scheme being according to a criteria for minimizing disruption of the origination system to collect the missing diagnostic data, using a diagnostic scheduling tool;
• identifying a host not running other processes;
• directing the data collection scheme to the identified host, using the diagnostic scheduling tool;
• collecting the missing diagnostic data using the identified host;
• and
• communicating the missing diagnostic data to the issue tracking system.

A computer system for optimizing diagnostic data collection for a computerized issue tracking system, the computer system comprising:

• one or more computer processors, one or more computer-readable storage media, and program instructions stored on one or more of the computer-readable storage media for execution by at least one of the one or more processors, the program instructions, comprising:
• receiving a problem description from an origination system communicating with an issue tracking system;
• analyzing the problem description for missing diagnostic data;
• defining a data collection scheme to collect the missing diagnostic data, the data collection scheme being according to a criteria for minimizing disruption of the origination system to collect the missing diagnostic data, using a diagnostic scheduling tool;
• identifying a host not running other processes;
• directing the data collection scheme to the identified host, using the diagnostic scheduling tool;
• collecting the missing diagnostic data using the identified host;
• and
• communicating the missing diagnostic data to the issue tracking system.