US 10,255,039 B2Granted

Dynamically determining relevant cases

AssigneeInternational Business Machines Corporation

InventorsSrinivas N. V. Gannavarapu, Praveen K. Midde, Saisaran Yaratapalli

Life of this patent

Estimating the term…

Loading patent…

Abstract

An approach for dynamically providing a prioritized list of relevant cases includes a computer generating a set of tags for a case and retrieving a set of tags for completed cases. The approach includes the computer sorting the set of tags for the case and the set of tags for the completed cases into a set of tag types. The approach includes the computer determining a set of matching tags for each of the set of tag types between the case and completed cases. Furthermore, the approach includes the computer determining an ordered list of the completed cases. The ordered list is based, at least in part, on a number of matching tags in the set of matching tags corresponding to the completed case in the completed cases, and a number of matching tags in the set of matching tags in a tag type in the set of tag types.

Claims17

Dependent claims

A method for dynamically providing a prioritized list of relevant cases, the method comprising:

generating, by one or more computer processors, a set of tags for a first case;
retrieving, by one or more computers, a set of tags for a plurality of completed cases;
sorting, by one more computer processors, the set of tags for the first case and the set of tags for the plurality of completed cases into a set of tag types;
determining, by one or more computer processors, a set of matching tags for each of the set of tag types between the first case and at least one completed case of the plurality of completed cases;
creating, by one or more computer processors, for a user, a first ordered list of the plurality of completed cases, wherein the first ordered list is based, at least in part, on:
a number of matching tags in the set of matching tags corresponding to the at least one completed case in the plurality of completed cases, and
a number of matching tags in the set of matching tags in a tag type in the set of tag types;
retrieving, by one or more computer processors, a case flow history for the first case and for each of the completed cases in the plurality of completed cases;
comparing, by one or more computer processors, the case flow history for the first case to the case flow history for each of the completed cases in the plurality of completed cases;
and
creating, by one or more computer processors, for a user, a second ordered list of the plurality of completed cases based on the completed cases with a case flow most similar to the case flow of the first case.

8 more elements

A computer program product for dynamically providing a prioritized list of relevant cases, the computer program product comprising:

one or more computer readable storage media and program instructions stored on the one or more computer readable storage media, the program instructions executable by a processor, the program instructions comprising:
program instructions to generate a set of tags for a first case;
program instructions to retrieve a set of tags for a plurality of completed cases;
program instructions to sort the set of tags for the first case and the set of tags for the plurality of completed cases into a set of tag types;
program instructions to determine a set of matching tags for each of the set of tag types between the first case and at least one of the plurality of completed cases;
program instructions to create, for a user, a first ordered list of the plurality of completed cases, wherein the first ordered list is based, at least in part, on:
a number of matching tags in the set of matching tags corresponding to the at least one completed case in the plurality of completed cases, and
a number of matching tags in the set of matching tags in a tag type in the set of tag types;
program instructions to retrieve a case flow history for the first case and for each of the completed cases in the plurality of completed cases;
program instructions to compare the case flow history for the first case to the case flow history for each of the completed cases in the plurality of completed cases;
and
program instructions to create a second ordered list of the plurality of completed cases based on the completed cases with a case flow most similar to the case flow of the first case.

9 more elements

A computer system for dynamically providing a prioritized list of relevant cases, the computer system comprising:

one or more computer processors;
one or more computer readable storage media;
program instructions stored on the one or more computer readable storage media for execution by at least one of the one or more processors, the program instructions comprising:
program instructions to generate a set of tags for a first case;
program instructions to retrieve a set of tags for a plurality of completed cases;
program instructions to sort the set of tags for the first case and the set of tags for the plurality of completed cases into a set of tag types;
program instructions to determine a set of matching tags for each of the set of tag types between the first case and at least one of the plurality of completed cases;
program instructions to create, for a user, a first ordered list of the plurality of completed cases, wherein the first ordered list is based, at least in part, on:
a number of matching tags in the set of matching tags corresponding to the at least one completed case in the plurality of completed cases, and
a number of matching tags in the set of matching tags in a tag type in the set of tag types;
program instructions to retrieve a case flow history for the first case and for each of the completed cases in the plurality of completed cases;
program instructions to compare the case flow history for the first case to the case flow history for each of the completed cases in the plurality of completed cases;
and
program instructions to create, for a user, a second ordered list of the plurality of completed cases based on the completed cases with a case flow most similar to the case flow of the first case.

11 more elements

Dependencies are inferred from the claim text.

Facts

Application: 14/933,475Filed 5 Nov 2015
Published: US 2017/0132517 A111 May 2017
Granted: 9 Apr 2019
Term ends: Not estimatedThe source records don’t support an estimate.

Classification7 codes

G06F 7/08
Arrangements for sorting, selecting, merging, or comparing data on individual record carriers: sorting, i.e. grouping record carriers in numerical…
G06F 16/38
Of unstructured textual data: retrieval characterised by using metadata, e.g. metadata not derived from the content or metadata generated manually
G06F 16/383
Retrieval characterised by using metadata, e.g. metadata not derived from the content or metadata generated manually: using metadata automatically…
G06F 16/93
Details of database functions independent of the retrieved data types: document management systems