Methods and systems for connected sales associate services

A non-transitory computer-readable media having stored thereon computer executable instructions, wherein the instructions perform steps for enabling a store customer to connect with one of a plurality of sales associates, comprising:

• hosting a database of information regarding the plurality of sales associates and a retail establishment;
• providing a mobile first user interface comprising user interface elements for allowing a sales associate to access, via a network, a central server for the retail establishment, the central server allowing multiple additional sales associates on multiple additional mobile devices to access the central server;
• providing mobile point-of-sale support by providing that the mobile first user interface includes a touch-sensitive screen configured to enter commands and information;
• accessing, via the mobile first user interface, multiple channels using a single mobile platform for use by the sales associate, wherein the multiple channels include a customer social networking channel and one or more of a retail channel, a financial channel, a voice over Internet protocol communications channel, a customer rewards channel, and a mobile point-of-sale channel, wherein the sales associate provides, through the customer social networking channel, a customized and personal shopping experience for multiple customers while maintaining retail location mobility;
• determining, by one or more location-determining devices, real-time locations in the retail establishment of the sales associates and customers that check-in;
• and
• causing the user interface to display a list view and a map view of the sales associates and the customers that check-in, wherein the user interface is configured to initiate communications with a particular customer via a selection of one or more graphical user interface elements corresponding to the particular customer on a map of the retail establishment, wherein the user interface is configured to initiate communications with a particular sales associate via a selection of one or more graphical user interface elements corresponding to the particular sales associate on the map of the retail establishment,
• wherein the single mobile platform for use by the sales associate is configured for voice communications with one or more Internet-enabled customer interfaces positioned in the retail establishment, wherein the one or more Internet-enabled customer interfaces are configured to provide a map view of locations of sales associates, wherein the map view is configured to accent and remove particular sales associates and particular items for sale on the map view,
• wherein the mobile first user interface causes the central server to return and display information over the network regarding the store customer and the first location,
• wherein the mobile first user interface is configured to provide the sales associate with daily task lists, lead management, time-clock management, and sales metrics, and
• wherein the mobile first user interface is configured to inform the sales associate when a particular customer checks in and is present in the retail establishment.

A non-transitory computer-readable media having stored thereon computer executable instructions, wherein the instructions perform steps for enabling a store customer to connect with one of a plurality of sales associates, comprising:

• hosting a database of information regarding the plurality of sales associates and a retail establishment;
• providing a mobile first user interface comprising user interface elements for allowing a sales associate to access, via a network, a central server for the retail establishment, the central server allowing multiple additional sales associates on multiple additional mobile devices to access the central server, wherein the central server maintains a list of locations corresponding to the plurality of sales associates;
• providing mobile point-of-sale support by providing that the first user interface includes a touch-sensitive screen configured to enter commands and information;
• accessing, via the first user interface, multiple channels using a single mobile platform for use by the sales associate, wherein the multiple channels include a customer social networking channel and one or more of a retail channel, a financial channel, a voice over Internet protocol communications channel, a customer rewards channel, and a mobile point-of-sale channel, wherein the sales associate provides, through the customer social networking channel, a customized and personal shopping experience for multiple customers while maintaining retail location mobility;
• determining, by one or more location-determining devices, real-time locations in the retail establishment of the sales associates and customers that check-in;
• and
• causing the user interface to display a list view and a map view of the sales associates and the customers that check-in, wherein the user interface is configured to initiate communications with a particular customer via a selection of one or more graphical user interface elements corresponding to the particular customer on a map of the retail establishment, wherein the user interface is configured to initiate communications with a particular sales associate via a selection of one or more graphical user interface elements corresponding to the particular sales associate on the map of the retail establishment,
• wherein the single mobile platform for use by the sales associate is configured for voice communications with one or more Internet-enabled customer interfaces positioned in the retail establishment, wherein the one or more Internet-enabled customer interfaces are configured to provide a map view of locations of sales associates and items for sale,
• wherein the second user interface causes the central server to return and display information over the network regarding the list of locations corresponding to the plurality of sales associates,
• wherein the mobile first user interface provides point of sale services for the store customer,
• wherein the user interface is configured to provide the sales associate with daily task lists, lead management, punch-clock time management, and sales metrics,
• wherein the user interface is configured to inform the sales associate when a particular customer checks in and is present in the retail establishment,
• wherein the mobile first user interface includes a voice over Internet protocol application that is configured to provide live voice communications and concurrently allows other applications of the platform to operate independently of the live voice communications, and wherein the voice over Internet protocol application of the platform is configured to provide a gamified diversion during a sales associate experience.