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US 10,242,329 B2Granted
Method and apparatus for supporting a computer-based product
AssigneeHewlett Packard Enterprise Development LP
InventorsDejan S. Milojicic, Brian Cox, Timothy F. Forell, Alan G. Nemeth, Peter Piet
Life of this patent
Estimating the term…
Abstract
A technique includes providing a cost model to predict a total cost for supporting a computer-based product system. The cost model predicts preventive, reactive and deferred components of the total cost. The technique includes determining features of the support and computer-based product system based at least in part on the cost model.
Claims15
A method comprising:
- processing data indicative of a cost model on a processor-based machine to predict a total cost for supporting a computer-based product system, the cost model predicting preventive, reactive and deferred components of the total cost;
- determining features of the support and computer-based product system based at least in part on the cost model, wherein features of the support comprise human based support and automated support provided by a processor-based automation orchestration engine;
- monitoring, by the processor-based machine, diagnoses for problems related to an incident and identifying a pattern in the diagnoses;
- evaluating a confidence level associated with the identified pattern;
- and
- regulating, by the processor-based machine, a portion of the diagnoses moved to the automation orchestration engine based on the evaluation of the confidence level;
- and
- displaying a graph to illustrate the preventive, reactive and deferred costs as a function of features of the computer-based product system and features of a service agreement.
5 more elements
An article comprising a computer readable storage medium to store instructions that when executed by the computer cause the computer to:
- process data indicative of a cost model to predict a total cost for supporting a computer-based product system, the cost model to predict preventive, reactive and deferred costs to a support organization;
- determine features of the support and the computer-based product system based on the cost model, including the preventive, reactive and deferred costs, wherein features of the support comprise human based support and automated support provided by a processor-based automation orchestration engine;
- monitor diagnoses for problems related to an incident and identify a pattern in the diagnoses;
- evaluate a confidence level associated with the identified pattern;
- regulate a portion of the diagnoses moved to the automation orchestration engine based on the evaluation of the confidence level;
- and
- display a graph to illustrate the preventive, reactive and deferred costs as a function of features of the computer-based product system and features of a service agreement.
4 more elements
Dependencies are inferred from the claim text.