Method, apparatus and system for automatically repairing device

A method for automatically repairing a smart device, comprising:

• obtaining at least one current value of at least one preset parameter item;
• transmitting a fault detection request to a server, the fault detection request carrying the at least one current value of the at least one preset parameter item;
• and
• receiving first fault repair information transmitted by the server, and automatically repairing the smart device according to the first fault repair information,
• wherein the first fault repair information is selected by a server according to a fault type corresponding to a highest prestored fault probability from a plurality of fault types corresponding to a plurality of preset ranges covering the at least one current value.

An apparatus for automatically repairing a smart device, comprising:

• a processor;
• and
• a memory configured to store instructions executable by the processor,
• wherein the processor is configured to:
• receive a fault detection request transmitted by the smart device, the fault detection request carrying at least one current value of at least one preset parameter item of the smart device;
• obtain, from a correspondence table including preset value characteristics and respective fault repair information, first fault repair information corresponding to a first value characteristic in the correspondence table when it is determined that the at least one current value of the at least one preset parameter item complies with the first value characteristic in the correspondence table;
• transmit the first fault repair information to the smart device, so that the smart device is automatically repaired according to the first fault repair information;
• when it is determined, according to correspondences among preset value characteristics, fault types, and respective fault probabilities prestored in the correspondence table, that the at least one current value of the at least one preset parameter item complies with at least one value characteristic in the correspondences, determine at least one fault type and at least one fault probability corresponding to the at least one value characteristic;
• determine a first fault type with a highest prestored fault probability among the at least one fault type corresponding to the at least one value characteristic, according to the at least one fault type and the at least one fault probability corresponding to the at least one value characteristic;
• and
• determine the first fault repair information corresponding to the first fault type, according to pre-stored correspondences between fault types and respective fault repair information.