Encapsulation of software support tools

A system, comprising:

• a data storage that stores a plurality of remote workstation software support tools;
• a processor that executes a plurality of components, including:
• a component that launches at least one remote workstation software support tool pre-populated with information for a remote workstation from a support center utility application interface based on an issue reported by an end user;
• a component that selects a remote console tool from the plurality of remote workstation software support tools and load a command prompt via the support center utility application interface that resides on the remote workstation, the command prompt that allows the at least one process that runs on the remote workstation to be killed via an input command at the support center utility application interface;
• and
• a component that performs a test to determine whether an install date associated with the remote workstation and a deployment date of the support center utility application match, and if so, no changes are deployed, and if the dates do not match, a test is performed to determine if a support center utility application installed version is less than one deployment version behind to a most recent version of the support center utility application, and if so, the component creates a series of batch files on the remote workstation that will download and install an incremental install of the support center utility application.

A non-transitory computer program product comprising a computer readable medium having computer readable code embedded therein, the computer readable medium comprising:

• program instructions that launch at least one remote workstation software support tool pre-populated with information for a remote workstation from a support center utility application interface based on an issue reported by an end user;
• program instructions that select a remote console tool from the plurality of remote workstation software support tools and load a command prompt via the support center utility application interface that resides on the remote workstation, the command prompt allowing the at least one process running on the remote workstation to be killed via an input command at the support center utility application interface;
• and
• program instructions that perform a test to determine whether an install date associated with the remote workstation and a deployment date of the support center utility application match, and if so, no changes are deployed, and if the dates do not match, a test is performed to determine if a support center utility application installed version is less than one deployment version behind to a most recent version of the support center utility application, and if so, the program instructions create a series of batch files on the remote workstation that will download and install an incremental install of the support center utility application.