Methods and systems for multi-pane video communications with photo-based signature verification

A non-transitory computer readable medium storing instructions that, when executed by at least one processor, cause a computer system to:

• conduct a video chat between a mobile device and a support terminal via a first connection;
• receive, from the support terminal, a display element comprising an authentication element at the mobile device via a second connection during the video chat;
• divide, in response to receiving the display element, a display screen of the mobile device into a first pane that comprises the video chat and a second pane that comprises the authentication element;
• detect user input at the mobile device confirming the authentication element within the second pane during the video chat being provided in the first pane;
• capture, in response to detecting the user input confirming the authentication element during the video chat, an image of a user at the mobile device;
• and
• provide the image of the user confirming the authentication element to the support terminal in connection with the confirmation of the authentication element.

A method comprising:

• providing a video chat between a support terminal and a mobile device via a first video chat connection;
• selecting, during the video chat, an authentication element to provide to the mobile device via a second server connection;
• providing, to the mobile device, a display element comprising the authentication element via the second server connection during the video chat, wherein the display element causes the mobile device to split a display screen of the mobile device into a first display pane that displays the video chat and a second display pane that displays the authentication element;
• receiving, from the mobile device, confirmation of the authentication element by a user associated with the mobile device, wherein the authentication element is confirmed by the user within the second display pane on the mobile device during the video chat;
• and
• logging, upon receiving confirmation of the authentication element by the user during the video chat, an image of the user in association with logging the confirmation of the authentication element by the user.