Dynamic interactive voice interface

A system, comprising:

• a memory;
• and
• at least one processor coupled to the memory and configured to:
• receive a request from a user to begin an interactive session with a voice interface;
• retrieve an interaction history of the user from a stored user profile corresponding from the user, the interaction history storing a plurality of past interactive sessions corresponding to the user, wherein each past interactive session includes an interaction path representing a path of menu options selected by the user, and wherein each menu option represents a content domain or content sub-domain of the voice interface;
• retrieve interface preferences corresponding to the user from the stored user profile, the interface preferences including content domains and categories of content specified by the user;
• adjust a conversational style of the voice interface based on the interaction history of the user and the interface preferences corresponding to the user;
• determine an order of menu options to present to the user based on the interaction history of the user and the interface preferences corresponding to the user;
• and
• modify a global vocabulary of the voice interface based on at least one or more frequently visited menu options of the interaction paths of the past interactive sessions corresponding to the user.

A non-transitory computer-readable medium having instructions stored thereon that, when executed by at least one computing device, causes the at least one computing device to perform operations comprising:

• receiving a request from a user to begin an interactive session with a voice interface;
• retrieving an interaction history of the user from a stored user profile corresponding from the user, the interaction history storing a plurality of past interactive sessions corresponding to the user, wherein each past interactive session includes an interaction path representing a path of menu options selected by the user, and wherein each menu option represents a content domain or content sub-domain of the voice interface;
• retrieving interface preferences corresponding to the user from the stored user profile, the interface preferences including content domains and categories of content specified by the user;
• adjusting a conversational style of the voice interface based on the interaction history of the user and the interface preferences corresponding to the user;
• determining an order of menu options to present to the user based on the interaction history of the user and the interface preferences corresponding to the user;
• and
• modifying a global vocabulary of the voice interface based on at least one or more frequently visited menu options of the interaction paths of the past interactive sessions corresponding to the user.