Industrial machine management system, industrial machine management device, industrial machine management method, and information storage medium

An industrial machine management method performed by a first terminal, a second terminal, and an industrial machine management device, the industrial machine management method comprising:

• transmitting a serial number and user management information for a first industrial machine which is one of a plurality of industrial machines by the first terminal;
• downloading firmware selected by a user from the industrial machine management device and updating an installed firmware in a storage of the first industrial machine with the firmware which is downloaded;
• receiving the serial number and the user management information for the first industrial machine from the first terminal by the industrial machine management device;
• storing a machine information database for the plurality of the industrial machines by the industrial machine management device;
• and
• creating a new record which includes the serial number and the manufacture management information of the first industrial machine in the machine information database by the industrial machine management device when the first industrial machine, whose order has been placed by the user, is produced;
• searching the machine information database for the record corresponding with the serial number received from the first terminal as a key, and writing the user management information which is received into the searched record by the industrial machine management device:
• and
• displaying the kind or version information on the firmware installed onto each of the plurality of the industrial machines on the display unit by the second terminal, and
• wherein the manufacturer management information includes kind or version information on the firmware installed onto the storage of the first industrial machine;
• wherein the manufacturer management information cannot be written to by the terminal and is inhibited from being changed by the user;
• wherein the firmware installed onto the storage of the first industrial machine controls the operation of the first industrial machine;
• and
• wherein the kind or version information on the firmware installed onto the storage of the first industrial machine within the manufacturer management information is changed in response to updating the firmware installed onto the storage of the first industrial machine.