# US 10,122,852 B2 · Systems and methods for an integrated interactive response system and mobile device > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 10,122,852 B2 - Document ID: US10122852B2 - Status: Granted - Kind: B2 - Application number: 14/086,280 - Filed: 2013-11-21 - Published: 2015-04-02 - Granted: 2018-11-06 - Earliest claimed: 2013-10-01 - Assignees: JPMorgan Chase Bank, N.A. - Applicants: JPMorgan Chase Bank, N.A. - Inventors: Sih Lee - Web page: https://patentgrep.com/patent/US10122852B2 ## CPC - H04M 3/493: Interactive information services, e.g. directory enquiries {; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals} - H04W 4/16: Communication-related supplementary services, e.g. call-transfer or call-hold - H04M 1/724: User interfaces specially adapted for cordless or mobile telephones - H04M 2207/18: wireless networks - H04W 4/30: Services specially adapted for particular environments, situations or purposes - H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08) - H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72) ## Abstract System and method for integrated interactive response system and mobile devices are disclosed. According to one embodiment, a method for using an interactive response system with a mobile device may include (1) an application executed on a mobile electronic device initiating contact with an interactive response system for a first provider; (2) the application retrieving a plurality of menus for the interactive response system; (3) the application displaying a first menu comprising a first plurality of options for the interactive response system; (4) receiving a first selected option from one of the first plurality of options; and (5) the application providing the interactive response system with the first selected option. ## Claims ### Claim 1 A method for using an interactive response system with a plurality of devices, comprising: an interactive response system receiving a communication request from a first electronic device; the interactive response system establishing an interactive menu session with the first electronic device over a first communication channel; the interactive response system receiving over the first communication channel from the first electronic device a request for the interactive response system to communicate with an interactive menu application on a second electronic device; the interactive response system communicating a current level of the interactive menu tree to the interactive menu application on the second electronic device over a second communication channel; the interactive response system receiving a selection from the interactive menu application from the second electronic device; and the interactive response system providing a synchronization signal to the second electronic device to synchronize the interactive menu application with the current level of the interactive menu tree; wherein the second electronic device downloads the interactive menu application from a network location. ### Claim 2 (depends on 1) The method of claim 1, wherein the first communication channel comprises a plain old telephone service network. ### Claim 3 (depends on 1) The method of claim 1, wherein the selection from the interactive menu comprises at least one Dual-Tone Multi-Frequency signal. ### Claim 4 (depends on 1) The method of claim 1, wherein the selection from the interactive menu application comprises at least one data packet. ### Claim 5 (depends on 1) The method of claim 1, further comprising: authenticating the second electronic device. ### Claim 6 (depends on 1) The method of claim 1, wherein the second electronic device is a tablet computer. ### Claim 7 (depends on 1) The method of claim 1, wherein the first communication channel comprises a voice communication channel, and the second communication channel comprises a data communication channel. ### Claim 8 (depends on 1) The method of claim 1, wherein the interactive menu session is active on both the first electronic device and the second electronic device at the same time. ### Claim 9 (depends on 1) The method of claim 1, wherein the first communication channel and the second communication channel are the same communication channel. ### Claim 10 (depends on 1) The method of claim 1, wherein the interactive menu application displays the current level of the interactive menu tree of the interactive menu session on a display of the second electronic device. ### Claim 11 (depends on 1) The method of claim 1, wherein the second electronic device communicates with the interactive response system via the first electronic device. ### Claim 12 (depends on 1) The method of claim 1, wherein the first electronic device and the second electronic device are both associated with the same user. ### Claim 13 (depends on 1) The method of claim 1, further comprising: the interactive response system transfers the interactive response session from the first electronic device to the second electronic device. ### Claim 14 (depends on 1) The method of claim 1, wherein the first communication further comprises an identifier for the second electronic device, and the interactive response system identifies the second electronic device based on the identifier. ### Claim 15 (depends on 1) The method of claim 1, wherein the interactive response system communicates the interactive menu application by communicating an identification of a software application comprising the interactive menu for the second electronic device to execute. ### Claim 16 (depends on 1) The method of claim 1, wherein the selection of at least one menu option is received as part of the interactive menu session.