# US 10,120,743 B2 · System and method for error handling based on a boot profile > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 10,120,743 B2 - Document ID: US10120743B2 - Status: Granted - Kind: B2 - Application number: 15/499,101 - Filed: 2017-04-27 - Published: 2017-08-10 - Granted: 2018-11-06 - Earliest claimed: 2015-03-25 - Assignees: Dell Products L.P. - Applicants: Dell Products, LP - Inventors: Anand P. Joshi; Dirie N. Herzi - Web page: https://patentgrep.com/patent/US10120743B2 ## CPC - G06F 11/0769: {Readable error formats, e.g. cross-platform generic formats, human understandable formats} - G06F 11/0706: {the processing taking place on a specific hardware platform or in a specific software environment} - G06F 11/0736: {in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function (testing or monitoring of automated control systems G05B23/02)} - G06F 11/0751: {Error or fault detection not based on redundancy (power supply failures G06F1/30; network fault management H04L41/06)} - G06F 11/0766: {Error or fault reporting or storing} - G06F 11/0772: {Means for error signaling, e.g. using interrupts, exception flags, dedicated error registers} - G06F 11/0775: {Content or structure details of the error report, e.g. specific table structure, specific error fields} - G06K 7/1417: {2D bar codes} - G06K 19/06037: {multi-dimensional coding} - G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N) - G06K: GRAPHICAL DATA READING (image or video recognition or understanding G06V); PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS ## Abstract An information handling system includes a video interface and an error handler including a service profile. The error handler detects an error in an operation of the information handling system, generates an error report in response to detecting the error, generates a Quick Response (QR) code based on the error report, and sends the QR code to the video interface based upon the service profile. ## Claims ### Claim 1 An information handling system, comprising: a network interface; a video interface; and an error handler including a service profile, wherein the error handler: detects an error in an operation of the information handling system; generates a Quick Response (QR) code based on the error; sends the QR code to the video interface based upon the service profile; and sends an error report to the network interface based on the service profile, wherein the error report is addressed to a first web server in response to the information handling system being associated with a first service level agreement. ### Claim 2 (depends on 1) The information handling system of claim 1, wherein further the error handler addresses the error report to a second web server via the network interface in response to the information handling system being associated with a second service level agreement. ### Claim 3 (depends on 1) The information handling system of claim 1, wherein the error handler further addresses the error report to a web server coupled to the network interface. ### Claim 4 (depends on 1) The information handling system of claim 1, wherein the error handler further addresses the error report to a mail server coupled to the network interface. ### Claim 5 (depends on 1) The information handling system of claim 1, wherein the error handler further addresses the error report to a Short Message Service (SMS) server coupled to the network interface. ### Claim 6 (depends on 1) The information handling system of claim 1, further comprising: a display device coupled to the video interface, wherein the video interface displays the QR code on the display device. ### Claim 7 (depends on 1) The information handling system of claim 1, further comprising: a non-volatile memory that stores the service profile. ### Claim 8 (depends on 7) The information handling system of claim 7, wherein in generating the QR code the error handler further retrieves a pre-stored QR code associated with the error from the non-volatile memory. ### Claim 9 A method comprising: detecting, by an error handler of an information handling system, an error in an operation of the information handling system; generating a Quick Response (QR) code based on the error; sending the QR code to a video interface of the information handling system based upon a service profile; and sending an error report to a network interface of the information handling system based on the service profile, wherein the error report is addressed to a first web server via a network interface in response to the information handling system being associated with a first service level agreement. ### Claim 10 (depends on 9) The method of claim 9, wherein the error report is addressed to a second web server via the network interface in response to the information handling system being associated with a second service level agreement. ### Claim 11 (depends on 9) The method of claim 9, further comprising: addressing the error report to a web server coupled to the network interface. ### Claim 12 (depends on 9) The method of claim 9, further comprising: addressing the error report to a mail server coupled to the network interface. ### Claim 13 (depends on 9) The method of claim 9, further comprising: addressing the error report to a Short Message Service (SMS) server coupled to the network interface. ### Claim 14 (depends on 9) The method of claim 9, further comprising: displaying the QR code on a display device coupled to the video interface. ### Claim 15 (depends on 9) The method of claim 9, further comprising: storing the service profile on a non-volatile memory of the information handling system. ### Claim 16 (depends on 15) The method of claim 15, wherein in generating the QR code the method further comprises: retrieving a pre-stored QR code associated with the error from the non-volatile memory. ### Claim 17 An information handling system, comprising: a video interface; and an error handler including a service profile, wherein the error handler: detects an error in an operation of the information handling system; generates a Quick Response (QR) code based on the error; sends the QR code to the video interface based upon the service profile; sends an error report based upon the error to a first address in response to the information handling system being associated with a first service level agreement; and sends the error report to a second address in response to the information handling system being associated with a second service level agreement. ### Claim 18 (depends on 17) The information handling system of claim 17, further comprising: a non-volatile memory that stores the service profile, wherein in generating the QR code the error handler further retrieves a pre-stored QR code associated with the error from the non-volatile memory.