System and method for requesting a status report after receiving an error alert

A method of generating a status report from an image forming device comprising:

• recording an error notification in real time from the image forming device;
• analyzing the error notification received, wherein analyzing the error notification comprises:
• detecting a sequential pattern in the recorded error notification;
• and
• analyzing the sequential pattern detected;
• sending a request to the image forming device for a first status report if the sequential pattern detected in the error notification matches one of pre-stored sequential patterns corresponding to an error for which the first status report is requested, the first status report containing operating conditions of the image forming device;
• receiving the first status report using bidirectional communication protocols;
• analyzing data in the first status report;
• diagnosing the image forming device based on the data analyzed;
• and
• generating an action request.