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US 10,097,649 B2Granted
Facilitating location of and interaction with a convenient communication device
AssigneeInternational Business Machines Corporation
InventorsKuntal Dey, Seema Nagar, Roman Vaculin
Life of this patent
Estimating the term…
Abstract
A method includes the following steps. A request is received to locate one or more convenient communication devices for a recipient of an interaction request. A command is issued to search for the recipient at one or more communication devices. Information related to the recipient is received from the one or more communication devices. A convenience score is computed for each of the one or more communication devices based on the received information. The interaction request is forwarded to one of the one or more communication devices based on the one or more computed convenience scores.
Claims20
A method, comprising the steps of:
- receiving a request to locate one or more convenient communication devices for a recipient of an interaction request;
- issuing a command to search for the recipient at one or more communication devices in response to the recipient not being found;
- receiving information related to the recipient from the one or more communication devices;
- maintaining the received information in a record, wherein the received information comprises proximity information and presence information of the respective communication device relative to the recipient;
- computing a convenience score for each of the one or more communication devices based on the received information and information related to one or more capabilities of the one or more communication devices and the type/modality of the one or more communication devices;
- identifying and preconfiguring a convenient communication device of the one or more communication devices;
- and
- forwarding the interaction request to the identified convenient communication device of the one or more communication devices based on the one or more computed convenience scores;
- wherein the steps are performed by at least one processor device coupled to a memory.
6 more elements
A method, comprising:
- receiving an interaction request from a first communication device;
- searching for a recipient of the interaction request;
- issuing a search command, in response to the recipient not being found after the searching step, to a local search module to search for one or more communication devices convenient to the recipient;
- wherein the search command is based on received information comprising proximity information and presence information of the respective communication device relative to the recipient;
- receiving an identity of a convenient communication device based on one or more convenience scores, wherein each convenience score is computed based on the received information and information related to one or more capabilities of the one or more communication devices and the type/modality of the one or more communication devices;
- preconfiguring the identified convenient communication device of the one or more communication devices;
- and
- forwarding the interaction request to the identified convenient communication device of the one or more communication devices based on the one or more computed convenience scores;
- wherein the steps are performed by at least one processor device coupled to a memory.
6 more elements
A method, comprising:
- receiving a request to search for a recipient of an interaction request;
- searching for the recipient in response to the recipient not being found;
- collecting proximity and presence information of a respective communication device relative to the recipient based on the searching step;
- sending the collected information to one or more local search modules;
- computing, at the respective local search module, a convenience score for each of the one or more communication devices based on the collected information and information related to one or more capabilities of the one or more communication devices and the type/modality of the one or more communication devices;
- and
- identifying and preconfiguring a convenient communication device of the one or more communication devices;
- and
- receiving the interaction request in response to being identified as an identified convenient communication device based on the computed convenience scores;
- wherein the steps are performed by at least one processor device coupled to a memory.
7 more elements
Dependencies are inferred from the claim text.