InventorsCameron Wadley, Jiyoung Choi, Hamid Dalglijli, Thomas H. Judge, Britton T. Farrell, Katherine Dintenfass, Craig Terrill, Susan Varghese, Minh Vuong
A system may include at least one server having a processor and a communication interface communicatively coupled to an Internet connection and a non-transitory memory device storing instructions that cause the system to retrieve, from a data repository, user information corresponding to a user of products and/or services of a business entity, identify by, at least one a social network identification of the user, and match the user to a plurality of individuals based on the user information. The system may the plurality of social network communications associated with the social network identification of the user using rules provided by the rules engine server, and generate, by the sourcing engine server, based on the analyzed social network communications, a trigger condition based on predetermined criteria stored in a database and in response to the trigger condition, solicit, via a secure network, input from the matched individuals corresponding to the trigger condition.
Drawings
Claims19
A system, comprising:
at least one processor;
a communication interface comprising an Internet connection;
and
a non-transitory memory device storing computer-readable instructions that, when executed by the at least one processor, cause the system to:
retrieve, from a data repository by a sourcing engine server, user information corresponding to a user of products and services of a business entity;
identify, by the sourcing engine server, at least one a social network identification of the user;
match, by a match engine server, the user to a plurality of individuals based on the user information;
monitor, by the sourcing engine server, a plurality of social network communications associated with the social network identification of the user;
analyze, by the sourcing engine server, the plurality of social network communications associated with the social network identification of the user using rules provided by a rules engine server, wherein the sourcing engine server analyzes a plurality of social media posts of the user;
generate, by the sourcing engine server and based on analyzed social network communications, a life event trigger condition identified by the sourcing engine server from analyzed social media posts based on predetermined criteria stored in a database;
in response to the life event trigger condition, receive, via a secure network, input from matched individuals within a trusted network of the user that corresponds to the life event trigger condition, wherein the input is received in response to the life event trigger condition without being solicited by the user;
and
provide, via the secure network, a user interface screen presenting aggregated inputs from at least one of the plurality of individuals, the inputs corresponding to a same identified life event trigger condition;
and
a ratings sever communicatively coupled to the sourcing engine server, wherein the ratings server comprises a processor and a non-transitory memory device storing instructions that, when executed by the processor, cause the ratings server to:
communicate a user interface screen to a user via a secure network connection;
and
receive, from one or more users via the user interface screen, information corresponding to a rating of the input received from matched individuals corresponding to the trigger condition.
15 more elements
A method comprising:
retrieving, from a data repository by a sourcing engine server, user information corresponding to a user of products and services of a business entity;
identifying, by the sourcing engine server, at least one a social network identification of the user;
matching, by a match engine server, the user to a plurality of individuals based on the user information;
monitoring, in real-time by the sourcing engine server, a plurality of social network communications associated with the social network identification of the user;
analyzing, by the sourcing engine server, the plurality of social network communications associated with the social network identification of the user using rules provided by a rules engine server;
generating, by the sourcing engine server, based on analyzed social network communications, a life event trigger condition based on predetermined criteria stored in a database;
in response to the life event trigger condition, automatically receiving, via a secure network, input from matched individuals corresponding to the life event trigger condition;
and
provide, via the secure network, a user interface screen presenting aggregated inputs from at least one of the plurality of individuals, the inputs corresponding to a same identified life event trigger condition;
communicating, by a ratings server, a user interface screen to a user via the secure network;
and
receiving, from one or more users via the user interface screen, information corresponding to a rating of the input received from matched individuals corresponding to the trigger condition.
9 more elements
An apparatus comprising:
at least one processor;
a communication interface comprising an Internet connection;
and
a non-transitory memory device storing computer-readable instructions that, when executed by the at least one processor, cause the apparatus to:
retrieve, from a data repository, user information corresponding to a user of products and services of a business entity;
identify, at least one a social network identification of the user;
match, the user to a plurality of individuals based on the user information;
monitor, a plurality of social network communications associated with the social network identification of the user;
analyze, in real-time, the plurality of social network communications associated with the social network identification of the user using rules provided by a rules engine server;
generate, based on analyzed social network communications, a life event trigger condition based on predetermined criteria stored in a database;
in response to the trigger condition, receive automatically, via a secure network, input from matched individuals corresponding to the life event trigger condition;
provide, via the secure network, a user interface screen presenting aggregated inputs from at least one of the plurality of individuals, the inputs corresponding to a same identified life event trigger condition;
communicate, by a ratings server, a user interface screen to a user via the secure network;
and
receive, from one or more users via the user interface screen, information corresponding to a rating of the input received from matched individuals corresponding to the trigger condition.
12 Dec 2036Estimated · howhide20 years from earliest known nonprovisional domestic filing plus recorded patent term adjustment, including 201 days of adjustment. Maintenance-fee lapses, terminal disclaimers and statutory extensions have not been checked. The continuity chain may be incomplete; this is not an enforceability determination.
For detecting or protecting against malicious traffic: by monitoring network traffic
Life of this patent
About 10 years 2 months of term left · ends 12 Dec 2036 (estimated)
Priority25 May 2016
Granted9 Oct 2018
Today12 Oct 2026
Term ends12 Dec 2036
Priority25 May 2016
Granted9 Oct 2018
Term ends12 Dec 2036
Application filedUS 15/164,519
Assigned to Bank of America Corporationassignment of assignor's interest
PublishedUS 2017/0346823 A1
GrantedUS 10,097,552 B2
TodayWithin its term
Term endsEstimated, includes 201 days of adjustment
Description21,524 words
Summary497 words
#This application is related to U.S. patent application Ser. No. 15/164,448 filed on May 25, 2016, and entitled “System for Utilizing One or More Data Sources to Generate a Customized Set of Operations,” U.S. patent application Ser. No. 15/164,472 filed on May 25, 2016, and entitled “System for Utilizing One or More Data Sources to Generate a Customized Interface,” U.S. patent application Ser. No. 15/164,501 filed on May 25, 2016, and entitled “System for Providing Contextualized Search Results of Help Topics ,” and U.S. patent application Ser. No. 15/164,526 filed on May 25, 2016, and entitled “Contextualized User Recapture System,” which are hereby incorporated by reference herein in its entirety.
#Organizations, such as corporate entities, educational institutions, government agencies, and/or other large enterprise organizations, may provide various services to users. In providing these services, these organizations may maintain one or more data repositories of information relating to the various services, and/or users of the various services, that may be offered by the organizations. In some cases, a user of the services provided by the organization may desire input from one or more trusted users of the network. However, using current mechanisms, the reliability of the input received from the users may not be known. As such, a need has been recognized to provide a secure network in which a trusted group of individuals may be notified of a request for input by a particular user.
#The following presents a simplified summary in order to provide a basic understanding of some aspects of the disclosure. The summary is not an extensive overview of the disclosure. It is neither intended to identify key or critical elements of the disclosure nor to delineate the scope of the disclosure. The following summary merely presents some concepts of the disclosure in a simplified form as a prelude to the description below.
Brief description of the drawings8 figures
#The present disclosure is illustrated by way of example and not limited in the accompanying figures in which like reference numerals indicate similar elements and in which:
#FIG. 1 shows an illustrative computing environment including a organization computing system configured to provide a secure communication network for a trusted group of users in accordance with one or more aspects described herein;
#FIG. 2 shows a flowchart of an illustrative method for generating a trusted group of individuals corresponding to a particular user for providing input in response to a triggering event in accordance with one or more aspects described herein;
Detailed description20,755 words
#In the following description of various illustrative embodiments, reference is made to the accompanying drawings, which form a part hereof, and in which is shown, by way of illustration, various embodiments in which aspects of the disclosure may be practiced. It is to be understood that other embodiments may be utilized, and structural and functional modifications may be made, without departing from the scope of the present disclosure.
#It is noted that various connections between elements are discussed in the following description. It is noted that these connections are general and, unless specified otherwise, may be direct or indirect, wired or wireless, and that the specification is not intended to be limiting in this respect.
#As discussed herein, entities, such as corporations, governments, universities, and the like, may maintain data repositories associated with users of the various services provided by the entities. Further, in some cases, the entities may provide one or more products and/or services of use by a user (e.g., a customer) in response to a life event experienced by that particular user. However, the user may not know which ones of the products or services provided by the entity may be of most use. As such, the user may wish to receive advice from one or more individuals known and trusted by the user. In many cases, the advice sought by the user may require communication of sensitive information which the entity and/or the user may wish to remain secure. Given the sensitive nature of the information that may be communicated between the user and other individuals, the user may choose to forgo asking for advice and may lose out on one or more opportunities that may be available from use the organization's products and/or services. Accordingly, the devices, systems, and methods described herein may relate to systems and methods of providing a secure communication network for use in exchanging encrypted messages between a user and a trusted circle of individuals in response to a life event trigger experienced by the user. In some cases, the life event trigger may be identified using historical and real-time data gathered from internal and external sources.