System and method for providing network support services and premises gateway support infrastructure

A computer-readable storage medium storing instructions that, when executed by a home automation services device, cause the home automation services device to perform operations comprising:

• providing communication, via one or more wireless network interfaces, using at least two communication protocols:
• wherein a first of the communication protocols enables bi-directional communications, within an area, between the home automation services device and one or more endpoint devices;
• and
• wherein a second of the communication protocols enables bi-directional communications, via a wide area network, between the home automation services device and a remotely located client external to the area;
• and
• interacting with the one or more endpoint devices to provide:
• (1) a communication channel for the one or more endpoint devices using one or both of the first and second communication protocols;
• (2) administration of one or more of:
• authorization operations, authentication operations, or configuration settings of the one or more endpoint devices;
• (3) management of the one or more endpoint devices based upon communications with the remotely located client via the wide area network;
• (4) measurement based on communications with one of the endpoint devices;
• and
• (5) management of one or more others of the endpoint devices such that the measurement is maintained without negatively impacting concurrently provided services.

A home automation device, for operation at a user premises, comprising:

• one or more wireless network interfaces providing communication via at least two communication protocols:
• wherein a first of the communication protocols enables communications, within the user premises, between the home automation device and one or more of the endpoint devices;
• and
• wherein a second of the communication protocols enables communications, for one or more endpoint devices, with a remotely located system external to the user premises;
• a processor coupled to the interfaces;
• storage coupled to the processor;
• and
• programming in the storage comprising:
• logic to execute at least one application service;
• logic to manage a user interface related to the at least one application service;
• logic to implement a services framework;
• logic to perform platform management;
• logic to determine the availability of application specific resources;
• and
• logic to manage one or more of the endpoint devices, in response to a sensor measurement from one of the endpoint devices, such that a setting related to the sensor measurement can be implemented without negatively impacting concurrently provided services;
• wherein interaction and interoperability of the user interface logic, the application service logic, the services framework logic, and the platform management logic are managed responsive to the communications with the remotely located system.

A home automation device for operation at a location having at least one endpoint device, the home automation device being in communication with a remote service manager, the home automation device comprising:

• an application service module including a processor that executes at least one application, the application service module being remotely managed by the remote service manager via a connection, wherein the application service module resides at the location;
• a user module having a user interface that is associated with the at least one application, wherein some interactions with the user module cause bi-directional communications between the home automation device and the at least one endpoint device;
• a network module having the connection that enables bi-directional communications with the remote service manager;
• an operational information module configured to log operational information related to the home automation device;
• and
• a management module operable to process the operational information and provide at least a portion of the processed operational information to the remote service manager;
• wherein the processor is coupled to the user module, network module, operational information module, and management module.