Transaction management method and associated system
AssigneeParkeon
InventorSebastien Recio
Life of this patent
Estimating the term…
Abstract
A management method for transactions done by at least one automatic distribution machine (12_1, 12_2), includes the following steps: detecting a malfunction during a transaction of a first automatic distribution machine (12_1, 12_2) with a user of the first automatic distribution machine (12_1, 12_2), the malfunction creating a harm for the user, generating an identifier, at least part of the identifier being specific to the detected malfunction and the identifier (28) being intended to be introduced into a second automatic distribution machine (12_1, 12_2), the introduction making it possible for the second automatic distribution machine (12_1, 12_2) to take an action to compensate the harm suffered by the user, and creating a ticket including the identifier.
Claims9
A management method for transactions done by at least one automatic distribution machine, the method comprising the following steps:
- detecting a malfunction during a transaction of a first automatic distribution machine with a user of the first automatic distribution machine, the malfunction creating a harm for the user,
- generating an identifier, at least part of the identifier being specific to the detected malfunction, the identifier being intended to be introduced into a second automatic distribution machine, an introduction of the identifier allowing the second automatic distribution machine to take an action to compensate the harm suffered by the user,
- defining a validity date of the identifier, the validity date preventing the second automatic distribution machine from carrying out an action to compensate the user's harm when an introduction date of the identifier into the second automatic distribution machine is later than the validity date,
- creating a ticket including the identifier,
- wherein the transactions are done by a plurality of said automatic distribution machines, each of said automatic distribution machines being connected to a same monitoring device, and the step for generating the identifier is carried out by the monitoring device, and when a connection between the first automatic distribution machine and the monitoring device is faulty, the first automatic distribution machine generates the identifier,
- sending a request to generate an identifier from the first automatic distribution machine to the monitoring device, and
- after the request for generating the identifier sent by the first automatic distribution machine is received by the monitoring device, the monitoring device generating the identifier and then communicating the generated identifier from the monitoring device to the first automatic distribution machine,
- wherein the identifier comprises several parts, one of the parts being specific to the first automatic distribution machine where the malfunction has been detected.
A management system for transactions, the system comprising:
- at least one automatic distribution machine, each said automatic distribution machine including:
- a malfunction detector able to detect a malfunction during a transaction of a first automatic distribution machine with a user, the malfunction creating a harm for the user,
- a unit for generating an identifier with a validity date, at least part of the identifier being specific to the detected malfunction and the identifier being intended to be introduced into a second automatic distribution machine, an introduction of the identifier allowing the second automatic distribution machine to carry out an action to compensate the harm suffered by the user, the validity date preventing the second automatic distribution machine from carrying out an action to compensate the user's harm when an introduction date of the identifier into the second automatic distribution machine is later than the validity date, and
- a unit for creating a ticket including the identifier;
- and
- a monitoring device, wherein each of a plurality of said automatic distribution machines are connected to said monitoring device, wherein the transactions are done by the plurality of said automatic distribution machines, and the monitoring device includes the unit for generating an identifier,
- wherein the first automatic distribution machine is configured and operated to send a request to generate the identifier to the monitoring device, and
- wherein the monitoring device is configured and operated to, after the request for generating the identifier sent by the first automatic distribution machine is received by the monitoring device, the monitoring device generates the identifier and then communicates the generated identifier from the monitoring device to the first automatic distribution machine, and
- wherein the first automatic distribution machine includes a unit for generating the identifier when a connection between the first automatic distribution machine and the monitoring device is faulty,
- wherein the identifier comprises several parts, one of the parts being specific to the first automatic distribution machine where the malfunction has been detected.
Dependencies are inferred from the claim text.