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US 10,096,059 B2Granted
Interactive self-service (SS) display
AssigneeNCR Corporation
InventorsJason Wayne Taylor, Harold George Bolich, III
Life of this patent
Estimating the term…
Abstract
Interactive Self-Service (SS) display mechanisms are provided. A SST includes a first display and a second display. The first display is operable to present information relevant to a transaction at the SST. The second display is operable to simultaneously present information relevant to a status of the SST and information unrelated to the status.
Claims18
A method implemented as executable instructions residing in a non-transitory computer readable storage medium, the executable instructions representing a display manager and the executable instructions executed by one or more processors of a Self-Service Terminal (SST), the method comprising:
- identifying, by the display manager executing on the one or more processors of the SST, information for presentation, wherein identifying further includes obtaining at least a part of the information from an SST server that coordinates the part of the information with the SST and other SSTs over a network;
- causing, by the display manager, the information to be presented on a display that is one of:
- i) elevated above an SST lane for the SST and ii) situated at a front of the SST lane, and controlling, by the display manager the display as an additional display that is independent of and different from a transaction display of the SST, and interacting, by the display manager, over a network connection with the display from the SST, and controlling, by the display manager, the information as different information from what is also being presented on the transaction display, and providing, by the display manager the information as feedback for a transaction being processed on the SST, and controlling, by the display manager, the display as a display organized into 2 to 4 panels and managing, by the display manager, presentations provided by the display manager with each presentation on each panel having at least some independent information from remaining panels of the display;
- and
- evaluating, by the display manager, policy conditions for determining by the display manager specific information for presenting on each panel when the SST:
- is offline, is online and unoccupied, has a current date within a predetermined range of a known holiday, has a queue of customers that at least a predefined number of people, and is need of paper for a receipt dispenser.
3 more elements
A method implemented as executable instructions residing in a non-transitory computer readable storage medium, the executable instructions representing a Self-Service Terminal (SST) display manager and the executable instructions executed by one or more processors of a server, the method comprising:
- acquiring, by the SST display manager executing on the one or more processors of the server, a status of a SST through a network connection from the server to the SST, wherein acquiring further includes acquiring the status as state information for the SST and the state information is pre-configured types of information for the SST to provide as the state;
- obtaining, by the SST display manager, a portion of information for the status;
- sending, by the SST display manager, the portion of information to the SST for presentation on an information display that is one of:
- i) elevated above an SST lane for the SST and ii) situated at a front of the SST lane in proximity to the SST, and controlling, by the SST display manager, the information display separately from and independently of a transaction display for the SST and presenting, by the SST display manager, the portion on the information display as a different presentation from what is presented on the transaction display and presenting, by the SST display manager, another portion of the information on the information display as feedback information for the transaction being processed on the SST, and controlling, by the SST display manager, as 2 to 4 panels with each panel facing a different direction and managing, by the SST display manager, presentations within each panel independently and separately with at least some of the information presented within each panel being independent of what is presented in remaining panels;
- coordinating, by the SST display manager, other information for presentation within other information displays of other SSTs networked over a network connection;
- and
- evaluating, by the SST display manager, policy conditions for determining by the display manager specific information for presenting on each panel based on when the SST:
- is offline, is online and unoccupied, has a current date within a predetermined range of a known holiday, has a queue of customers that at least a predefined number of people, and is need of paper for a receipt dispenser.
5 more elements
A system, comprising:
- a Self-Service Terminal (SST);
- a first display interfaced to the SST, the first display operable to present transaction information for a transaction occurring on the SST;
- a second display interfaced to the SST;
- and
- a display manager executing on one or more processors of:
- the SST, the display manager configured to:
- i) present a portion of information for a status of the SST on the second display during the transaction, wherein the status is state information for the SST and the state information is pre-configured types of information for the SST to provide as the state, ii) interface with and networked to the second display, and present the portion of information presented on the second display as being different from what is presented on the first display, and receive that portion of information at least partially from the SST, and present the portion of the information as feedback information associated with the transaction information that is being presented on the first display for the transaction, and control the second display as 2 to 4 panels with each panel facing a different direction and manage each panel separately and independently and present at least some of the information presented within each panel that is independent of what is presented in remaining panels, and iii) coordinate presentation of other statuses for other SSTs on other displays of the other SSTs over a network connection to the other SSTs and from the SST, and wherein the display manager is further configured to evaluate policy conditions for determining by the display manager specific information for presenting on each panel based on when the SST:
- is offline, is online and unoccupied, has a current date within a predetermined range of a known holiday, has a queue of customers that at least a predefined number of people, and is need of paper for a receipt dispenser.
5 more elements
Dependencies are inferred from the claim text.