Apparatus, computer program, and method for generating a problem ticket with a link to a cloned environment

An apparatus, comprising:

• at least one processor configured to:
• detect at least one problematic scenario in connection with a system associated with a customer of a communication service provider (CSP), the detecting occurring when the system exhibits at least one of:
• an error, a failure, or subpar operation;
• in response to the detection of the at least one problematic scenario in connection with the system associated with the customer of the CSP, automatically create a cloned environment state by cloning an environmental state of the system including:
• a file system memory state of the system, and
• one or more processes of the system running at a time of the cloning;
• automatically generate a problem ticket for the at least one problematic scenario, the problem ticket having a link configured for permitting access to the cloned environment state;
• allow the problematic scenario to be rectified via the problem ticket, by:
• receiving, from a user, user input in connection with the link,
• responsive to the user input, providing the cloned environment state to a device of the user, and
• allowing the user to rectify the problematic scenario using the provided cloned environment state.

A method, comprising:

• detecting at least one problematic scenario in connection with a system associated with a customer of a communication service provider (CSP), the detecting occurring when the system exhibits at least one of:
• an error, a failure, or subpar operation;
• in response to the detection of the at least one problematic scenario in connection with the system associated with the customer of the CSP, automatically create a cloned environment state by cloning an environmental state of the system including:
• a file system memory state of the system, and
• one or more processes of the system running at a time of the cloning;
• automatically generating a problem ticket for the at least one problematic scenario, the problem ticket having a link configured for permitting access to the cloned environment state;
• allowing the problematic scenario to be rectified via the problem ticket, by:
• receiving, from a user, user input in connection with the link,
• responsive to the user input, providing the cloned environment state to a device of the user, and
• allowing the user to rectify the problematic scenario using the provided cloned environment state.