Apparatus, methods and systems for knowledge based maintenance
OwnerJavid Vahidinventor
Life of this patent
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Abstract
A processor based method comprising: identifying a device using a portable electronic apparatus; offering a plurality of options, for selection by a user of the portable electronic apparatus, about how to proceed for the purpose of attending the device; providing step-by-step guiding instructions as to how to attend the device, the guiding instructions being specific to the identified device and the option selected; if, after user follows the guiding instructions, the purpose of attending the device is achieved, ending the process; and, if, after user follows the guiding instructions, the purpose of attending the device is not achieved, providing communication options to the user, using the portable electronic apparatus.
Claims15
A processor based emergency repair method comprising:
- measuring a parameter value of a monitored device via a sensor mounted in the monitored device;
- communicating the parameter value by the sensor to a device processor installed in the monitored device;
- communicating by the device processor to a knowledge processor also installed in the monitored device, when the parameter value falls outside a normal value range, the knowledge processor having an internal memory which stores backup guiding instructions for the monitored device and sends the backup guiding instructions locally to a portable electronic apparatus in an emergency when connection to a server is temporarily unavailable;
- generating by the knowledge processor and sending to the server via a first transceiver installed in the monitored device, a device failure alarm when the parameter falls outside the normal value range;
- receiving the device failure alarm from the server on the portable electronic apparatus comprising a processor, a memory, a second transceiver, an input including a camera, an output including a display, the device failure alarm indicating an emergency of a need to attend the monitored device which is about to fail or has failed, due to the parameter falling outside the normal value range and being received via the second transceiver;
- receiving on the portable electronic apparatus a GPS location of the monitored device which is about to fail or has failed;
- transporting the portable electronic apparatus at the GPS location of the monitored device which is about to fail or has failed;
- while at the GPS location of the monitored device which is about to fail or has failed, identifying the monitored device which is about to fail or has failed, using the portable electronic apparatus;
- providing on the portable electronic apparatus a plurality of options, for selection by a user of the portable electronic apparatus, about how to proceed for the purpose of attending the monitored device which is about to fail to avoid failure of the monitored device or to restore the monitored device if it already failed;
- while at the GPS location of the monitored device which is about to fail or has failed, providing step-by-step guiding instructions as to how to attend the monitored device which is about to fail or has failed, said guiding instructions being specific to the identified monitored device which is about to fail or has failed, and the option selected;
- if, after the user follows the guiding instructions, the purpose of attending the monitored device which is about to fail or has failed, is achieved, ending the attending;
- and,
- if, after the user follows the guiding instructions, the purpose of attending the monitored device which is about to fail or has failed, is not achieved, providing communication options to the user, using the portable electronic apparatus.
A system for emergency repair of a monitored device, the system including a sensor having a data connection with a device processor, a knowledge processor having a data connection with the device processor and having an internal memory which stores backup guiding instructions for the monitored device and sends the backup guiding instructions locally to a portable electronic apparatus in an emergency when connection to a server is temporarily unavailable, the sensor, the device processor, the knowledge processor and a first transceiver being all installed in the monitored device, the first transceiver being adapted to enable data communication between the monitored device and the server and the portable electronic apparatus, the portable electronic apparatus comprising a processor, a memory, a second transceiver, an input including a camera, an output including a display, and a knowledge application configured to:
- receive a device failure alarm indicating an emergency that the monitored device is about to fail or has failed;
- identify the monitored device that is about to fail or has failed and thus needs emergency repair attending by:
- positioning the camera of the portable electronic apparatus such that the monitored device that is about to fail or has failed is in the camera's field of view,
- taking via the camera of the portable electronic apparatus and sending in real-time via the second transceiver of the portable electronic apparatus a plurality of images of the monitored device that is about to fail or has failed to an image recognition engine located on the server, and
- receiving from the remote server via the second transceiver an indication of what the image recognition engine determined the monitored device that is about to fail or has failed is, based on a shape of the monitored device that is about to fail or has failed, identified from the plurality of images of the monitored device that is about to fail or has failed;
- offer a plurality of options, for selection by a user of the portable electronic apparatus, about how to proceed for the purpose of attending the identified monitored device that is about to fail or has failed;
- provide step-by-step guiding instructions as to how to attend the monitored device that is about to fail or has failed, said guiding instructions being specific to the identified monitored device that is about to fail or has failed and the option selected;
- mimic the behavior of a component of the monitored device that is about to fail or has failed, based on component's physical properties, when the user interacts with a corresponding 3D rendering of the component of the monitored device that is about to fail or has failed;
- and,
- if, after the user follows the guiding instructions, the purpose of attending the monitored device that is about to fail or has failed is not achieved, send an alert to management and connect with monitored device manufacturer's technical assistant via the second transceiver for live assisted repair of the monitored device that is about to fail or has failed.
Dependencies are inferred from the claim text.