Adaptive query processing

One or more non-transitory computer-readable media storing instructions, which, when processed by one or more processors, cause:

• a query processing service executing on a computing device receiving a query pertaining to a question about a client device,
• in response to the query processing service receiving the query pertaining to a question about a client device, the query processing service:
• retrieving relevance score data that specifies a relevance score for each answer to the question about the client device from a plurality of answers to the question about the client device,
• selecting, from the plurality of answers to the question about the client device, based upon the relevance score data, a subset of answers to the question about the client device,
• obtaining, from a knowledge base, answer data that includes the subset of answers to the question about the client device, and
• generating and transmitting over one or more networks to a client device, the answer data that includes the subset of answers to the question about the client device,
• the query processing service receiving, from the client device, user selection data that specifies a user selection of a particular answer to the question about the client device from the subset of answers to the question about the client device, and
• in response to the query processing service receiving, from the client device, the user selection data that specifies a user selection of a particular answer to the question about the client device from the subset of answers to the question about the client device, the query processing service:
• updating user selection data for the particular answer to the question about the client device, and
• updating the relevance score data for the particular answer to the question about the client device.

A computer-implemented method comprising:

• a query processing service executing on a computing device receiving a query pertaining to a question about a client device,
• in response to the query processing service receiving the query pertaining to a question about a client device, the query processing service:
• retrieving relevance score data that specifies a relevance score for each answer to the question about the client device from a plurality of answers to the question about the client device,
• selecting, from the plurality of answers to the question about the client device, based upon the relevance score data, a subset of answers to the question about the client device,
• obtaining, from a knowledge base, answer data that includes the subset of answers to the question about the client device, and
• generating and transmitting over one or more networks to a client device, the answer data that includes the subset of answers to the question about the client device,
• the query processing service receiving, from the client device, user selection data that specifies a user selection of a particular answer to the question about the client device from the subset of answers to the question about the client device, and
• in response to the query processing service receiving, from the client device, the user selection data that specifies a user selection of a particular answer to the question about the client device from the subset of answers to the question about the client device, the query processing service:
• updating user selection data for the particular answer to the question about the client device, and
• updating the relevance score data for the particular answer to the question about the client device.