Automatic analysis of rapport
AssigneeEmotient, Inc.
InventorsJavier Movellan, Marian Steward Bartlett, Ian Fasel, Gwen Ford Littlewort, Joshua Susskind, Jacob Whitehill
Life of this patent
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AssigneeEmotient, Inc.
InventorsJavier Movellan, Marian Steward Bartlett, Ian Fasel, Gwen Ford Littlewort, Joshua Susskind, Jacob Whitehill
Estimating the term…
In selected embodiments, one or more wearable mobile devices provide videos and other sensor data of one or more participants in an interaction, such as a customer service or a sales interaction between a company employee and a customer. A computerized system uses machine learning expression classifiers, temporal filters, and a machine learning function approximator to estimate the quality of the interaction. The computerized system may include a recommendation selector configured to select suggestions for improving the current interaction and/or future interactions, based on the quality estimates and the weights of the machine learning approximator.
A system comprising:
A method for interaction quality estimation, the method comprising:
Dependencies are inferred from the claim text.